Global Resource Center Manager I (Mexico) - Bilingual

Connected Development, LLC.; Región Centro; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13% Savings Fund

30 days Christmas bonus

12 vacation days after the first year

40% of vacation prime

Major Medical Insurance coverage for员工

Descripción de la vacante

TTI, Inc. is seeking a Global Resource Center Manager I for our Guadalajara, Mexico office.

This role supervises the Global Resource Center's operational functions to deliver timely, accurate responses to stakeholders, with a primary focus on the Americas and backup support for other global locations. The position requires a Bachelor's degree, 10+ years in customer service, 4+ years in electronics distribution, and 3+ years of direct people management.

Formación

• Completed Bachelor's degree.
• 10+ years of experience in customer service within shared services.
• 4+ years in electronics distribution with operational exposure.
• 3+ years of direct personnel management.
• Bilingual—Spanish and English (written and spoken).
• Proficiency in Word, Excel and Outlook.
• Track record of building confidence with external customers.
• Knowledge of Mexico laws, practices, and procedures.
• Strong verbal and written communication skills.
• Good interpersonal and teamwork abilities.
• Strong customer service orientation.
• Excellent organizational and multi-tasking skills.

Responsabilidades

• Supervise team members by delegating responsibilities and guiding performance.
• Hire staff and provide training and development.
• Keep the GRC MX team informed on current procedures.
• Develop and implement processes for the GRC MX function.
• Continuously evaluate processes to improve efficiency.
• Set annual department goals focused on improvement.

Conocimientos

Bilingual (Spanish/English)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Strong communication

Customer service orientation

Organization & multi-tasking

Interpersonal skills

Leadership/people management

Educación

Bachelor's degree

Herramientas

MS Office Suite

Descripción del empleo

TTI, Inc. is seeking a Global Resource Center Manager I for our Guadalajara, Mexico office.

This role supervises the Global Resource Center's operational functions to deliver timely, accurate responses to stakeholders, with a primary focus on the Americas and backup support for other global locations. The position requires a Bachelor's degree, 10+ years in customer service, 4+ years in electronics distribution, and 3+ years of direct people management.