Bilingual Customer Service Agent – Hospitality, Cancun

Placements24; Cancún; Sur place; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Incentives & tips

Health insurance

Training & growth

Employee discounts

Team events

Paid time off

Holidays

Résumé du poste

Placements24 in Cancún, Quintana Roo, is seeking a bilingual Customer Service Agent to warmly greet guests, answer inquiries, manage bookings, and resolve issues on-site. The role suits a customer-focused professional with hospitality experience.

duties include handling reservations, payments, and coordinating with operations to ensure flawless service. Join a dynamic team in a premier travel destination with growth opportunities and employee benefits.

Qualifications

• Experience in customer service, preferably in hospitality or tourism.
• Fluent in both Spanish and English (written and spoken).
• Able to work flexible hours, including weekends and holidays.

Responsabilités

• Respond to customer inquiries via phone, email, and in-person for bookings, services, and information.
• Assist guests with reservations, modifications, and cancellations with accuracy and speed.
• Address and resolve complaints promptly, ensuring satisfactory outcomes.
• Provide information about local attractions, activities, and transportation to enhance the guest experience.
• Process payments and manage customer accounts with confidentiality.
• Collaborate with operations and sales to ensure seamless service delivery.
• Maintain a professional and courteous demeanor reflecting the company’s brand.
• Gather customer feedback to identify service improvements.

Connaissances

Bilingual English/Spanish

Formation

High School Diploma

Outils

Booking systems

Office software

Description du poste

Placements24 in Cancún, Quintana Roo, is seeking a bilingual Customer Service Agent to warmly greet guests, answer inquiries, manage bookings, and resolve issues on-site. The role suits a customer-focused professional with hospitality experience.

duties include handling reservations, payments, and coordinating with operations to ensure flawless service. Join a dynamic team in a premier travel destination with growth opportunities and employee benefits.