Hybrid Customer Service & Sales Agent – Hospitality Cancún

Placements24; Cancún; Hybrid; MXN 179,000 - 246,000; Full time

Job summary

Placements24 in Cancún, Quintana Roo is seeking a dynamic Customer Service and Sales Agent to join our hospitality-focused team. The role combines in-person guest interactions with remote work flexibility, offering a hybrid arrangement in a vibrant tourism hub.

You will handle bookings, inquiries, and issue resolution, while identifying upsell opportunities and promoting services and packages to guests seeking memorable travel experiences.

Qualifications

• Experience in customer service and/or sales in hospitality or tourism.
• Excellent communication and persuasive skills.
• Proficient with booking systems and CRM software.
• Able to multitask in a fast-paced environment.
• Hybrid work model in Cancún, Quintana Roo.

Responsibilities

• Handle customer inquiries regarding bookings, services, and amenities via phone, email, and in-person.
• Process reservations and modifications accurately.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Identify opportunities to upsell or cross-sell services and packages.
• Promote special offers and loyalty programs to customers.
• Maintain detailed customer records and sales data in the CRM system.
• Collaborate with the sales and marketing teams to achieve targets.
• Provide information about local attractions and assist with travel arrangements.
• Contribute to a positive and team-oriented work environment in Cancún, Quintana Roo.

Skills

Customer service

Sales

Communication

CRM software

Booking systems

Multitasking

Education

High school diploma

Certifications (nice to have)

Tools

Booking systems

CRM software

Job description

Placements24 in Cancún, Quintana Roo is seeking a dynamic Customer Service and Sales Agent to join our hospitality-focused team. The role combines in-person guest interactions with remote work flexibility, offering a hybrid arrangement in a vibrant tourism hub.

You will handle bookings, inquiries, and issue resolution, while identifying upsell opportunities and promoting services and packages to guests seeking memorable travel experiences.