Customer Service Representative

AMETEK; Reynosa; On-site; MXN 461,000 - 738,000; Full time

Job summary

AMETEK Reynosa is seeking a Customer Service Representative to support key customers and territories. You will quote, review purchase orders, enter data, and manage customer portals while addressing production order issues and handling office-based admin tasks for internal and external customers.

You will interface with customer personnel and internal teams, create quotes, maintain files, and ensure compliance with export regulations.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in a similar position.
• Bilingual Spanish–English; solid command of English, written and spoken.
• Proficient with Word, Excel and PowerPoint; Oracle a plus.
• Demonstrated willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs.

Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone.
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required.
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues.
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable.
• Creates and maintains playbook for unique contractual requirements for key customers.
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.

Skills

Bilingual Spanish-English

Strong communication

Problem solving

Organizational skills

Self-directed

MS Word/Excel/PowerPoint

Team player

Work under pressure

Education

Bachelor’s degree

Tools

Oracle

AI tools usage

Job description

As the Customer Service Representative, you will be responsible for managing and supporting key customers and territories. Duties include quoting, purchase order review, data entry and management, working with customer portals, resolving customer issues related to production orders, and office-based administration support for both internal and external customers.

Position Responsibilities

• Interfaces with Customer Personnel via e-mail and telephone
• Interacts daily with internal departments including Engineering, Quality Assurance, Operations and Finance, and Business Development as required
• Creates and provides quotes, reviews purchase orders, performs order entry and maintenance, manage customer websites portals, and resolves customer issues
• Maintains files for quotations, orders, contracts, and documents for assigned customers, as applicable
• Creates and maintains playbook (spreadsheet, database, etc.) for unique contractual requirements for key customers
• Communicates with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
• Acts as the voice of the customer to drive all functions within the business unit to ensure high customer satisfaction and scorecard ratings.
• Schedules and manages cross-functional meetings for customer issue resolution
• Makes recommendations to Management on customer opportunities and issues
• Ensures compliance to US Export Regulations

Skills & Experience

• Bachelor’s degree required.
• 3 - 5 years of experience in a similar position.
• Prior Customer Service experience required.
• Bilingual (Spanish – English). Solid command of the English language, written and spoken (required).
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, to include: Word, Excel, Powerpoint;
• Oracle experience a plus.
• Demostrated ability and willingness to use AI tools to improve productivity, decision-making,work quality,and to reduce costs. The successful candidate must be able to indetify appropiate AI use cases and critically evaluate AI-generated outputs.

Compensation

Currency: USD

Salary Minimum: Market

Salary Maximum: Market

Incentive: Market

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.5 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 22,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK is a component of the S&P 500. Visit https://www.ametek.com/careers for more information.