Benefit Analyst I

Aon; Ciudad de México; Híbrido; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Aon in Mexico City is seeking a Benefits Analyst to support the administration of employee benefit programs for our global clients and to drive improvements in processes and renewals.

You will collaborate with Client Service Managers and Global Benefits/Broking teams to align on changes, review renewals, and implement reporting requirements, with a hybrid work arrangement from our Torre Diana office.

Formación

• Bachelor’s degree in a related field (Business Admin, Engineering, IT or similar).
• 4–6 years in similar or service-oriented roles.
• Experience in employee benefits and insurance is desirable.
• Background in project management or leading process changes is a plus.

Responsabilidades

• Support administration of employee benefits for a portfolio of global clients, ensuring accuracy, timeliness and compliance with processes and SLAs.
• Generate and analyze reports on member activity and benefit utilization, providing insights to internal teams and clients.
• Respond to inquiries from members, providers, and clients, offering clear information and coordinating resolutions.
• Lead change projects that impact workflows and renewal processes, including testing system changes and updating knowledge documentation.
• Support Benefits Processors as SME for escalations and corrective actions.

Conocimientos

Data analysis

Process improvement

Client service

Project management

Dashboards

Communication

Educación

Bachelor’s degree in related field

Herramientas

Microsoft Office

Excel

Descripción del empleo

Benefits Analyst

Do you enjoy combining data, processes, and client work to improve how benefits are delivered? Are you ready to take the next step in your career, leading changes and supporting global benefit programs? If so, this Benefits Analyst role could be a great next move for you!

This position is based in Mexico City and is offered as a hybrid role, with flexibility to work both virtually and from our Torre Diana office, in line with our local Smart Working policy.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed.

How The Day Will Look Like

As a Benefits Analyst, you will support the administration of employee benefit programs for our clients and play a key role in process improvements, renewals and change initiatives. You will:

• Support the administration of employee benefits for a portfolio of global clients, ensuring accuracy, timeliness and compliance with agreed processes and SLAs.
• Generate and analyze reports on member activity and benefit utilization, providing insights to internal teams and clients.
• Respond to inquiries from members, providers, and clients, offering clear and timely information and coordinating resolutions as needed.
• Participate in and sometimes lead change projects that impact team workflows and renewal processes, including testing system changes and updating knowledge documentation.
• Support and guide Benefits Processors by acting as a subject matter expert (SME) for escalations, complaints, and corrective actions, ensuring they are managed proactively through to closure.
• Collaborate closely with Client Service Managers to align on technical/legislative changes, service levels, and new client requirements.
• Work with Global Benefits/Broking teams to review new benefits and renewal rates for integration and updates in the TBS platform.
• Partner with Configuration and System Analysts to explain and coordinate system changes and resolve system issues.
• Participate in implementations of new clients, helping to understand and define reporting and administration requirements.
• Review processing calendars and audit daily deliverables to ensure quality and on‑time delivery.
• Perform additional tasks requested by your manager to support continuous improvement and service excellence.

What makes this opportunity different?

In this role, you will be a key link between operations, client service and technical teams:

• You will manage a broader scope than a pure processing role, with responsibility for analytics, change management, and process improvement across 10 to 40 global clients.
• You will use your expertise in employee benefits, project management and problem‑solving to influence how benefits are administered and how service is delivered.
• You will collaborate with a wide range of stakeholders (Client Service, Broking, Configuration/System teams, Benefits Processors) and gain exposure to complex, multi‑country benefit programs.
• You will develop skills in governance, quality assurance, and continuous improvement, building a strong platform for future growth within Aon.

Skills And Experience That Will Lead To Success

• Education:
• Bachelor’s degree in a related field (Business Administration, Engineering, IT, or similar).
• Experience:
• 4–6 years of experience in similar and/or service‑oriented roles.
• Experience in employee benefits and insurance (benefits) is highly desirable.
• Background in project management or leading process changes is a strong plus.
• Technical knowledge:
• Solid understanding of employee benefits administration and related insurance concepts.
• Experience with project and process management, including testing, documentation and implementation of changes.
• Core skills:
• Strong service orientation and customer focus.
• Excellent organization and follow‑through, with the ability to manage multiple clients and deliverables.
• Comfort working with indicators and dashboards, and using data to monitor performance and identify improvements.
• Advanced problem‑solving skills and the ability to apply judgment and experience to non‑routine situations.
• Effective communication skills and the ability to build relationships with internal and external stakeholders.
• Flexibility, initiative, sense of responsibility and a collaborative, team‑oriented mindset.
• Languages:
• English: High level (spoken, read, and written).
• Portuguese: level (spoken, read, and written).
• Tools:
• Proficiency in Microsoft Office.
• Comfortable using Excel for reporting and analysis; experience with additional tools or platforms used in benefits administration is a plus.

#Hybrid

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