Hybrid Benefits Analyst I: Global Programs & Analytics

Aon; Ciudad de México; Híbrido; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Aon in Mexico City is seeking a Benefits Analyst to support the administration of employee benefit programs for our global clients and to drive improvements in processes and renewals.

You will collaborate with Client Service Managers and Global Benefits/Broking teams to align on changes, review renewals, and implement reporting requirements, with a hybrid work arrangement from our Torre Diana office.

Formación

• Bachelor’s degree in a related field (Business Admin, Engineering, IT or similar).
• 4–6 years in similar or service-oriented roles.
• Experience in employee benefits and insurance is desirable.
• Background in project management or leading process changes is a plus.

Responsabilidades

• Support administration of employee benefits for a portfolio of global clients, ensuring accuracy, timeliness and compliance with processes and SLAs.
• Generate and analyze reports on member activity and benefit utilization, providing insights to internal teams and clients.
• Respond to inquiries from members, providers, and clients, offering clear information and coordinating resolutions.
• Lead change projects that impact workflows and renewal processes, including testing system changes and updating knowledge documentation.
• Support Benefits Processors as SME for escalations and corrective actions.

Conocimientos

Data analysis

Process improvement

Client service

Project management

Dashboards

Communication

Educación

Bachelor’s degree in related field

Herramientas

Microsoft Office

Excel

Descripción del empleo

Aon in Mexico City is seeking a Benefits Analyst to support the administration of employee benefit programs for our global clients and to drive improvements in processes and renewals.

You will collaborate with Client Service Managers and Global Benefits/Broking teams to align on changes, review renewals, and implement reporting requirements, with a hybrid work arrangement from our Torre Diana office.