Bell Captain: Lead Guest Arrival & Luggage Team

Hilton; México; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hilton in Mexico is seeking a Bell Captain to lead the front desk and bell operations, ensuring seamless guest arrivals and departures while spreading hospitality. You will guide the team, oversee luggage handling, and keep equipment and knowledge up to date to support memorable stays.

The role emphasizes leadership, service excellence, and teamwork within a globally renowned hospitality brand. This position involves on-site responsibilities and a dynamic guest-facing environment.

Responsabilidades

• Welcome and escort guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
• Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures
• Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
• Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
• Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

Descripción del empleo

Hilton in Mexico is seeking a Bell Captain to lead the front desk and bell operations, ensuring seamless guest arrivals and departures while spreading hospitality. You will guide the team, oversee luggage handling, and keep equipment and knowledge up to date to support memorable stays.

The role emphasizes leadership, service excellence, and teamwork within a globally renowned hospitality brand. This position involves on-site responsibilities and a dynamic guest-facing environment.