Bell Captain: Lead Guest Arrival & Luggage Service

Hilton; Ciudad de México; Sur place; MXN 300 000 - 384 000; Plein temps

Résumé du poste

Hilton is seeking a Bell Captain to lead guest arrival and departure experiences with warmth and professionalism. You will guide a front-line team, coordinate luggage handling, and ensure smooth transitions for guests throughout their stay.

This role emphasizes hospitality, integrity, leadership, and teamwork to deliver memorable experiences. Join Hilton to contribute to an award-winning workplace culture and be part of a globally recognized brand known for exceptional guest service and

Qualifications

• Experience in luxury/hospitality guest services is preferred.
• Strong leadership and mentoring abilities to guide front-line teams.
• Excellent communication and guest-relations skills at all guest touchpoints.

Responsabilités

• Welcome and assist guests, greet arrivals, escort guests, and help with luggage and room orientation.
• Oversee luggage handling and ensure safe storage and retrieval according to hotel standards.
• Supervise daily team operations, including scheduling, training, and coaching for high performance.
• Provide regular updates to keep the team informed about hotel offerings and local attractions.
• Maintain equipment standards and ensure the bell carts and related devices are in good working condition.

Connaissances

Guest service

Leadership

Teamwork

Description du poste

Hilton is seeking a Bell Captain to lead guest arrival and departure experiences with warmth and professionalism. You will guide a front-line team, coordinate luggage handling, and ensure smooth transitions for guests throughout their stay.

This role emphasizes hospitality, integrity, leadership, and teamwork to deliver memorable experiences. Join Hilton to contribute to an award-winning workplace culture and be part of a globally recognized brand known for exceptional guest service and