Bell Captain

Hilton; México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Hilton in Mexico is seeking a Bell Captain to lead the front desk and bell operations, ensuring seamless guest arrivals and departures while spreading hospitality. You will guide the team, oversee luggage handling, and keep equipment and knowledge up to date to support memorable stays.

The role emphasizes leadership, service excellence, and teamwork within a globally renowned hospitality brand. This position involves on-site responsibilities and a dynamic guest-facing environment.

Responsibilities

• Welcome and escort guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities
• Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures
• Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team
• Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions
• Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

Job description

Job Identification: 223590

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Bell Captain , you're not just leading a team in ensuring seamless guest arrivals and departures - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and acclimate guests to their rooms and amenities

• Oversee luggage handling: Organize, store, and retrieve guest luggage according to hotel standards and procedures

• Supervise daily team operations: Oversee scheduling, provide training and coaching, and foster an engaged, high-performing team

• Facilitate team knowledge: Provide regular updates to ensure the team is well-informed of hotel offerings, services, and local attractions

• Maintain equipment standards: Assist with the upkeep and functionality of bell carts, communication devices, and related equipment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests- we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career- and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay-we're a great place to work.