Beauty Counter Lead & Growth Coach

The Estée Lauder Companies Inc.; Juriquilla; On-site; MXN 350,000 - 550,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates.

You will guide them to meet sales, customer service and store operations targets in a fast-paced prestige beauty environment. You will be responsible for recruiting, retaining customers through strategic events, and strengthening customer relationships while building a high performing team.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills.
• Results oriented with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses Others' Development Needs And Bolsters Their Abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Teamleadership.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Responsibilities

• Lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
• Create and execute an agile business plan to recruit and retain customers through in-store events and relationship management.
• Provide leadership to establish a high performing team and drive business results.

Skills

Team leadership

Coaching

Customer service

Communication skills

Business planning

Strategic planning

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is seeking a dynamic Counter Manager to lead, coach and develop a team of Sales Associates.

You will guide them to meet sales, customer service and store operations targets in a fast-paced prestige beauty environment. You will be responsible for recruiting, retaining customers through strategic events, and strengthening customer relationships while building a high performing team.