Banking Services: Customer Care Specialist

SWBC Mexico; Monterrey; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

SWBC Mexico is seeking a customer service professional to join our fast-paced inbound call center supporting financial institutions in Monterrey. You will assist with account inquiries, basic transactions, online banking, card services, and loan information.

The role emphasizes clear communication, accuracy, and the ability to multi-task, with duties including handling calls, resolving routine questions, and escalating complex issues to the right resources.

Formación

• High School Diploma or equivalency.
• Some college coursework in business, management, marketing or related field preferred.
• 1–2 years of inbound/outbound call center or related experience in insurance or banking environments preferred.
• Strong written and verbal communication skills.
• Able to type 40 WPM accurately.
• Able to operate a computer and basic office equipment.

Responsabilidades

• Resolves inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.
• Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
• Adheres to schedule, ensuring promptly logged into the system and available for calls.
• Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
• Handles most complex calls with minimal assistance. Helps in and/or refers high-level, complex questions to appropriate resources to ensure customer satisfaction.
• Performs other duties/campaigns assigned by management.

Conocimientos

Inbound calls

Customer service

Communication skills

Typing 40 WPM

Multitasking

Educación

High School Diploma or equivalent

Some college coursework in business/management/marketing

Descripción del empleo

SWBC Mexico is seeking a customer service professional to join our fast-paced inbound call center supporting financial institutions in Monterrey. You will assist with account inquiries, basic transactions, online banking, card services, and loan information.

The role emphasizes clear communication, accuracy, and the ability to multi-task, with duties including handling calls, resolving routine questions, and escalating complex issues to the right resources.