Inbound Insurance & Loan Support Specialist

SWBC; Estado de México; Presencial; MXN 133.920 - 200.880; Jornada completa

Descripción de la vacante

SWBC in Mexico is looking for a talented individual to provide exceptional customer service support for loan portfolios. In this role, you will assist financial institutions and borrowers by managing insurance coverage inquiries and ensuring customer satisfaction.

You will benefit from a structured work schedule while learning valuable processes that make a positive impact in the industry. Ideal candidates will have 1-2 years of experience in a call center or banking environment, with strong communication and multi-tasking skills.

Formación

• 1-2 years of related call center, telemarketing, or insurance experience preferred.
• Ability to remain professional and courteous in all client interactions.
• Typing speed of 40 WPM accurately.

Responsabilidades

• Resolve inbound calls on collateral protection insurance coverage questions.
• Update the system with relevant insurance data.
• Handle complex calls with minimal assistance.

Conocimientos

Strong workflow

Written and verbal communication skills

Ability to multi-task

Educación

Some college coursework in Business, Management, Communications, Marketing

Herramientas

Standard office equipment

Descripción del empleo

SWBC in Mexico is looking for a talented individual to provide exceptional customer service support for loan portfolios. In this role, you will assist financial institutions and borrowers by managing insurance coverage inquiries and ensuring customer satisfaction.

You will benefit from a structured work schedule while learning valuable processes that make a positive impact in the industry. Ideal candidates will have 1-2 years of experience in a call center or banking environment, with strong communication and multi-tasking skills.