Banking Customer Service Specialist Inbound Support

SWBC; Estado de México; Presencial; MXN 223.200 - 334.800; Jornada completa

Descripción de la vacante

SWBC is looking for a talented individual to provide customer service in a fast-paced, inbound call center for Financial Institutions in Mexico, Estado de México. The role involves assisting with account inquiries, basic transactions, and online banking services.

Minimum qualifications include a High School Diploma or equivalency, and 1-2 years of relevant experience. Strong communication skills and the ability to multitask are essential.

SWBC operates as a Substance-Free Workplace and mandates pre-employment drug testing.

Formación

• 1-2 years of experience in call center, telemarketing, or related fields.
• Ability to operate a computer and basic office equipment.
• Typing speed of 40 WPM accurately.

Responsabilidades

• Resolve inbound calls regarding financial inquiries.
• Meet or exceed quality expectations for customer satisfaction.
• Handle complex calls with minimal assistance.

Conocimientos

Strong written and verbal communication skills

Ability to multi-task

Professionalism

Educación

High School Diploma or equivalency

Some college coursework in Business, Management, Communications, Marketing

Descripción del empleo

SWBC is looking for a talented individual to provide customer service in a fast-paced, inbound call center for Financial Institutions in Mexico, Estado de México. The role involves assisting with account inquiries, basic transactions, and online banking services.

Minimum qualifications include a High School Diploma or equivalency, and 1-2 years of relevant experience. Strong communication skills and the ability to multitask are essential.

SWBC operates as a Substance-Free Workplace and mandates pre-employment drug testing.