Impactful Collateral Protection Specialist (Mon-Fri)

SWBC Mexico; Monterrey; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

SWBC Mexico is seeking a customer service specialist to support loan portfolios for financial institutions, insurance agents and borrowers by assessing and updating collateral protection insurance coverage.

In this on-site role in Monterrey, you will resolve routine questions, document account history and assist customers with their insurance needs while maintaining quality service and compliance with company procedures.

Formación

• Minimum 1–2 years in inbound/outbound call center or related experience in insurance or banking.
• Strong written and verbal communication skills.
• Able to multi-task and remain professional with clients.
• Proficient typing at 40 WPM and 10-key calculator.

Responsabilidades

• Resolves inbound calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems by researching and updating loan information.
• Adheres to schedule and logs into the system on time.
• Handles calls effectively to meet average handle time expectations.
• Escalates complex questions to appropriate resources to ensure customer satisfaction.
• Updates the system with pertinent insurance data per procedures.
• Performs other duties as assigned by management.

Conocimientos

Call center experience

Verbal communication

Written communication

Multi-tasking

Typing 40 WPM

10-key calculator

Professional and courteous

Educación

Some college coursework in Business/Management/Communications/Marketing or related field

Descripción del empleo

SWBC Mexico is seeking a customer service specialist to support loan portfolios for financial institutions, insurance agents and borrowers by assessing and updating collateral protection insurance coverage.

In this on-site role in Monterrey, you will resolve routine questions, document account history and assist customers with their insurance needs while maintaining quality service and compliance with company procedures.