Delinquency Resolution Specialist

SWBC; Estado de México; Presencial; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

SWBC is looking for a talented individual in Mexico to communicate with borrowers through calls to negotiate payments and resolve delinquent accounts.

The ideal candidate will have strong communication skills, call center experience preferred, and must be fluent in English. Responsibilities include collecting payments, documenting interactions, and addressing inquiries promptly.

SWBC maintains a substance-free workplace with pre-employment drug testing.

Formación

• Excellent interpersonal, written and oral communication skills required.
• Fluency in English at B2, C1, or C2 level; able to write and type.
• Call Center experience preferred.

Responsabilidades

• Collect past due payments through calls to borrowers.
• Document conversations in collection systems accurately.
• Investigate issues and refer complex situations appropriately.

Conocimientos

Interpersonal skills

Written communication

Oral communication

Problem-solving

Telephone etiquette

Prioritization

Educación

High School Diploma or equivalency

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

SWBC is looking for a talented individual in Mexico to communicate with borrowers through calls to negotiate payments and resolve delinquent accounts.

The ideal candidate will have strong communication skills, call center experience preferred, and must be fluent in English. Responsibilities include collecting payments, documenting interactions, and addressing inquiries promptly.

SWBC maintains a substance-free workplace with pre-employment drug testing.