Auxiliar De E-Commerce Y Atención Al Cliente Marketplaces

The Big Jobsite; México; Remote; MXN 700,000 - 1,100,000; Full time

Job summary

The Big Jobsite is seeking an experienced Remote E-commerce Manager to lead and grow our online sales channel. This role offers the opportunity to shape the company's digital presence, optimize the customer journey, and drive significant revenue growth across the online store.

You will own end-to-end management of the e-commerce platform, including website performance, UX, marketing campaigns, pricing, inventory, and customer service, all in a remote-first environment, with data-driven decision

Qualifications

• 5+ years of experience in managing and growing e-commerce businesses.
• Strong understanding of e-commerce platforms, digital marketing channels, and analytics tools.
• Proven track record in developing and implementing e-commerce strategies.
• Excellent analytical and strategic thinking skills.
• Exceptional leadership and remote communication abilities.

Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive sales and profitability.
• Manage and optimize the company's e-commerce website for performance, user experience, and conversion rates.
• Oversee all online marketing initiatives, including SEO, SEM, social media marketing, email marketing, and affiliate programs.
• Analyze sales data, website traffic, and customer behavior to identify trends and opportunities.
• Manage product catalog, pricing, and promotional activities for the online store.
• Ensure excellent online customer service and timely resolution of inquiries.
• Collaborate with cross-functional teams to ensure seamless execution.
• Stay abreast of e-commerce best practices, emerging technologies, and competitor strategies.
• Manage the e-commerce budget and allocate resources effectively.
• Report on KPIs to senior management.

Skills

E-commerce strategy

Digital marketing

Analytics

Leadership

Remote management

Tools

Google Analytics

SEO tools

A/B testing

Job description

Our client is looking for an experienced and strategic Remote E-commerce Manager to lead and grow their online sales channel. This fully remote position offers the opportunity to shape the company's digital presence, optimize the online customer journey, and drive significant revenue growth. You will be responsible for the end-to-end management of the e-commerce platform, from website performance and user experience to marketing, sales, and customer service. If you are a visionary leader with a deep understanding of digital commerce, a passion for data-driven decision-making, and the ability to thrive in a remote-first environment, we encourage you to apply. You will be instrumental in defining and executing our online retail strategy.

About the Role

Our client is looking for an experienced and strategic Remote E-commerce Manager to lead and grow their online sales channel. This fully remote position offers the opportunity to shape the company's digital presence, optimize the online customer journey, and drive significant revenue growth. You will be responsible for the end-to-end management of the e-commerce platform, from website performance and user experience to marketing, sales, and customer service. If you are a visionary leader with a deep understanding of digital commerce, a passion for data-driven decision-making, and the ability to thrive in a remote-first environment, we encourage you to apply. You will be instrumental in defining and executing our online retail strategy.

Key Responsibilities

• Develop and execute a comprehensive e-commerce strategy to drive sales and profitability.
• Manage and optimize the company's e-commerce website for performance, user experience, and conversion rates.
• Oversee all online marketing initiatives, including SEO, SEM, social media marketing, email marketing, and affiliate programs.
• Analyze sales data, website traffic, and customer behavior to identify trends and opportunities.
• Manage product catalog, pricing, and promotional activities for the online store.
• Ensure excellent online customer service and timely resolution of inquiries.
• Collaborate with cross-functional teams (marketing, IT, operations, product) to ensure seamless execution.
• Stay abreast of e-commerce best practices, emerging technologies, and competitor strategies.
• Manage the e-commerce budget and allocate resources effectively.
• Report on key performance indicators (KPIs) to senior management.

Requirements

• Proven experience (5+ years) in managing and growing e-commerce businesses.
• Strong understanding of e-commerce platforms, digital marketing channels, and analytics tools.
• Demonstrated success in developing and implementing effective e-commerce strategies.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership and communication abilities, suitable for a remote team.