Autonomy Ops Specialist - Robotics Field Support

DoorDash India; Ciudad de México; On-site; MXN 350,000 - 550,000; Full time

Job summary

DoorDash Labs in Mexico City is seeking an Operations Specialist for Autonomy Tech Support to ensure smooth daily robot fleet operations and facilitate collaboration between Operations and Engineering. This role requires being in-office with weekend and shift work.

You will troubleshoot complex hardware and software issues, document field symptoms, and contribute to knowledge bases. A passion for robotics and curiosity about how systems operate is essential for success.

Qualifications

• Experience debugging and troubleshooting complex technical problems.
• Prior experience with autonomous vehicles or robotics.
• Willing to work flexible hours including weekends.

Responsibilities

• Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing.
• Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps.
• Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps.
• Use trend analysis to report and triage anomalies, bugs and faults with necessary information to facilitate accurate Engineering investigation and resolution.
• Create resolution steps documentation and maintain knowledge base.

Skills

Linux CLI

Troubleshooting

Robotics experience

Curiosity

Tools

GitHub

Jira

Job description

DoorDash Labs in Mexico City is seeking an Operations Specialist for Autonomy Tech Support to ensure smooth daily robot fleet operations and facilitate collaboration between Operations and Engineering. This role requires being in-office with weekend and shift work.

You will troubleshoot complex hardware and software issues, document field symptoms, and contribute to knowledge bases. A passion for robotics and curiosity about how systems operate is essential for success.