24/7 Robot Operations Specialist (On-site)

Keywords Studios Plc; Ciudad de México; On-site; MXN 100,000 - 134,000; Full time

Benefits offered by this job

Law benefits

2 days off

Rotating shifts

Career path

Medical expenses insurance after 3 mo

Grocery tickets ($1,200)

Job summary

Keywords Studios in Mexico is hiring a Robot Master to operate remote tools and monitor autonomous warehouse robots around the clock. You will decide when to advance or stop a robot and document daily status calls, creating tickets for issues as needed.

This role rewards a strong work ethic, autonomy, and the ability to multitask under pressure. On-site work with rotating shifts and a clear career path in a dynamic tech environment.

Qualifications

• Strong autonomy and the ability to work in a fast-paced, on-site environment.
• Excellent attention to detail and multitasking under pressure.
• Good English; valid driving licence and warehouse exposure are a plus.

Responsibilities

• Utilize remote control tools to monitor robot navigation at 24/7 sites.
• Provide continuous site support and proactively address issues.
• Coordinate with colleagues to ensure site coverage.
• Document robot operations and report daily status.
• Create tickets for issues and escalate to Tier 2 when needed.
• Identify issues and escalate to management as required.
• Suggest improvements to streamline operations.
• Assist internal teams with project requests.
• Shadow and train new agents; manage time by priority.
• Meet adherence goals by completing tasks timely and accurately.

Skills

Autonomy

Team player

Multitasking

English proficiency

Spatial orientation

Decision making

Attention to detail

Driving license

Warehouse experience

Learning agility

RTS simulators

2D/3D simulators

Racing games

Tools

RTS simulators

2D/3D simulators

Racing games

Job description

Keywords Studios in Mexico is hiring a Robot Master to operate remote tools and monitor autonomous warehouse robots around the clock. You will decide when to advance or stop a robot and document daily status calls, creating tickets for issues as needed.

This role rewards a strong work ethic, autonomy, and the ability to multitask under pressure. On-site work with rotating shifts and a clear career path in a dynamic tech environment.