Automotive Warranty Claims Analyst – Entry Level

Jetour Soueast México; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

Jetour Soueast Motors Mexico is seeking a Receptionist to support the Aftersales Service by reviewing and processing warranty claims from dealers. The role emphasizes accurate documentation in Excel and warranty systems, with guidance from the Warranty Supervisor during onboarding.

Ideal candidates are recent automotive engineering graduates with basic English, strong attention to detail, and a willingness to learn within a collaborative team.

Qualifications

• Bachelor's degree in Automotive Engineering (or related field).
• 0–2 years of experience; recent grads welcome. Internships/projects in automotive industry a plus.

Responsibilities

• Receive and review warranty claims from dealers and verify policy coverage.
• Validate technical information for each claim (systems, diagnosis, parts, labor).
• Approve, reject or return claims with documented reasons to dealers clearly.

Skills

Excel

English (basic)

Analytical thinking

Written and verbal communication

Organization & time management

Teamwork

Willingness to learn

Education

Bachelor's degree in Automotive Engineering

Tools

Excel

Word

Outlook

Job description

Jetour Soueast Motors Mexico is seeking a Receptionist to support the Aftersales Service by reviewing and processing warranty claims from dealers. The role emphasizes accurate documentation in Excel and warranty systems, with guidance from the Warranty Supervisor during onboarding.

Ideal candidates are recent automotive engineering graduates with basic English, strong attention to detail, and a willingness to learn within a collaborative team.