Brand Experience & Loyalty Architect

Jetour Soueast México; Ciudad de México; Hybrid; MXN 600,000 - 900,000; Full time

Job summary

Jetour & Soueast Motors Mexico is expanding and opening a new corporate office. We seek a Customer Experience Specialist to lead loyalty, ownership experiences, and events across the dealer network.

You will collaborate with Marketing, Sales, Aftersales, CRM, and Dealers to boost satisfaction, engagement, retention, and advocacy. The role focuses on creating Owners Club programs, designing exclusive experiences, and ensuring consistent execution across partners.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Industrial Engineering, Economics, or related field.
• 3-5 years of experience in Customer Experience, CRM, Loyalty, Marketing, Events, Retail Marketing, or related areas.
• Proven experience managing relationships with dealership shareholders, directors, and managers.
• Experience coordinating projects with multiple stakeholders and external suppliers.

Responsibilities

• Develop and execute customer loyalty and retention strategies across the ownership lifecycle.
• Design initiatives to strengthen emotional connection and long-term engagement with the brands.
• Develop recognition, rewards, referral, and loyalty programs for customers.
• Identify opportunities to increase retention, repurchase, and brand advocacy.
• Create engagement strategies for ownership milestones such as delivery, anniversaries, maintenance, and launches.
• Develop and manage an official Owners Club with defined benefits and experiences.
• Build exclusive benefits through partnerships and events for owners.
• Coordinate customer activations through the dealer network to ensure brand consistency.
• Develop Customer Experience Toolkits for dealers with activation concepts and guidelines.
• Monitor dealer execution and share best practices across the network.

Skills

Customer Experience

CRM

Loyalty programs

Marketing collaboration

Event planning

Education

Bachelor's degree in Business Administration, Marketing, Industrial Engineering, Economics, or related field

Job description

Jetour & Soueast Motors Mexico is expanding and opening a new corporate office. We seek a Customer Experience Specialist to lead loyalty, ownership experiences, and events across the dealer network.

You will collaborate with Marketing, Sales, Aftersales, CRM, and Dealers to boost satisfaction, engagement, retention, and advocacy. The role focuses on creating Owners Club programs, designing exclusive experiences, and ensuring consistent execution across partners.