Wiring Warranty Engineer (Mexico City)

Segula Technologies; Ciudad de México; In loco; MXN 420.000 - 700.000; Tempo pieno

Descrizione del lavoro

Groupe SEGULA Technologies SA in Mexico City seeks a Wiring Harness Engineering Specialist to rapidly identify and resolve warranty issues affecting electrical distribution systems across North America.

The role leads Root Cause Analysis (RCA), Interim Corrective Actions (ICA), and Permanent Corrective Actions (PCA) while coordinating with plants, suppliers, and product teams to accelerate issue resolution and improve customer satisfaction.

Competenze

• Experience leading RCA and corrective actions in manufacturing/auto sectors.
• Ability to analyze warranty data and field information.
• Strong communication for executive summaries.

Mansioni

• Investigate warranty concerns for electrical distribution systems.
• Perform RCA/ICA/PCA with engineering data.
• Lead on-site investigations at plants and suppliers.
• Prepare technical presentations for leadership.
• Collaborate with Design, Manufacturing, Quality, and Service teams.

Conoscenze

Root Cause Analysis

Data analytics

Cross-functional collaboration

Wiring harness knowledge

Strumenti

GIMS/S2IRIUS

Descrizione del lavoro

The Wiring Harness Engineering Specialist for the Warranty Acceleration Team (WAT) is responsible for rapidly identifying, investigating, and resolving customer warranty issues affecting electrical distribution systems across North America.

This position will lead technical investigations from initial warranty claim analysis through Root Cause Analysis (RCA), Interim Corrective Action (ICA), and Permanent Corrective Action (PCA) implementation. The successful candidate will work directly with assembly plants, supplier manufacturing locations, quality organizations, field engineers, and product development teams to accelerate issue resolution and improve customer satisfaction.

The role requires a highly motivated engineer capable of working independently in fast-paced environments while driving cross-functional teams toward timely corrective actions.

Key Responsibilities

• Investigate customer warranty concerns involving electrical distribution systems, wiring harnesses, connectors, terminals, grounding systems, sensors, actuators, and power distribution components.
• Analyze warranty claims, field reports, dealer feedback, and engineering test results to identify emerging quality trends.
• Develop technically sound Root Cause Analysis (RCA) statements supported by engineering data and evidence.
• Lead development and implementation of Interim Corrective Actions (ICA) and Permanent Corrective Actions (PCA).
• Create and manage GIMS/S2IRIUS strategies, issue trackers, and technical documentation supporting issue resolution.
• Conduct vehicle inspections, teardown analysis, root cause testing, and validation activities.
• Perform on-site investigations at assembly plants, supplier facilities, proving grounds, laboratories, and dealerships.
• Lead and participate in GEMBA walks focused on defect detection, containment, and corrective action verification.
• Collaborate with Design Engineering, Manufacturing Engineering, Supplier Quality, Vehicle Validation, Service Engineering, and Warranty teams.
• Support warranty reduction initiatives and achievement of Time-to-Fix (TTF), 1MIS, and 3MIS performance objectives.
• Identify lessons learned and drive implementation into future vehicle programs and engineering standards.
• Utilize data analytics and AI tools to accelerate issue investigation and trend identification.
• Prepare technical presentations and executive summaries for leadership review.