Automotive Quality & Customer Experience Lead

Brose North America Inc; Colón; On-site; MXN 420,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Education assistance

Flexible working hours

Community events

Job summary

Brose Group is seeking a quality professional in Mexico to coordinate and manage customer complaints, drive escalations, and oversee department KPIs. The role emphasizes team coordination, leadership, and direct engagement with customers, with fluent English required and a focus on continuous improvement in automotive quality processes.

The position offers a modern working environment and opportunities across North American locations, with a commitment to employee development and family-oriented

Qualifications

• 3–5 years of quality experience in automotive
• Effective communication skills
• Advanced problem solving abilities
• Experience leading teams
• Experience working directly with customers
• Fluent English

Responsibilities

• Coordination and management of customer complaints
• Escalations and strategy
• Management of department KPIs (customer complaints, failure costs)
• Team coordination

Skills

Quality management

Automotive industry

Customer communication

Problem solving

Team leadership

Customer facing

English fluent

Leadership

Complaint handling

Job description

Brose Group is seeking a quality professional in Mexico to coordinate and manage customer complaints, drive escalations, and oversee department KPIs. The role emphasizes team coordination, leadership, and direct engagement with customers, with fluent English required and a focus on continuous improvement in automotive quality processes.

The position offers a modern working environment and opportunities across North American locations, with a commitment to employee development and family-oriented