Customer Service

MAHLE GmbH; Monterrey; On-site; MXN 360,000 - 480,000; Full time

Job summary

MAHLE GmbH in Monterrey is seeking a Customer Service professional to ensure on-time supply of products and accurate handling of customer requirements. You will work with major accounts and manage EDI, SAP records, and replenishment systems to meet delivery goals.

The role focuses on supply chain, customer service, and materials planning within the automotive industry, requiring advanced English and knowledge of MRP. APICS certification is preferred.

Qualifications

• Experience in supply chain, customer service, materials planning, or similar roles within the automotive industry.
• Knowledge of MRP (Material Requirements Planning).
• APICS certification or training is preferred.

Responsibilities

• Ensure timely and accurate receipt of customer requirements via EDI.
• Maintain accuracy of customer requirements in SAP.
• Meet delivery targets and performance ratings for each customer.
• Supervise EDI personnel to align with shipping objectives and schedules.
• Monitor and report CS performance indicators related to delivery and claims.
• Communicate risks impacting customers and MAHLE operations to management.
• Manage replenishment systems and requirements for key accounts (Nissan, Volkswagen, Chrysler, Ford, GM, Jatco, Mercedes-Benz, Toyota).
• Develop and execute shipping schedules for on-time fulfillment of customer requirements.

Skills

Advanced English proficiency

Supply chain experience

MRP knowledge

Education

APICS certification or training

Job description

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Contribution:

As a Customer Service you will be responsible of ensuring the supply of each product in the required quantity and at the right time, in accordance with MAHLE customers' requirements.

• Ensure the timely and accurate receipt of customer requirements through EDI transactions.
• Maintain the accuracy and reliability of customer requirements records within SAP.
• Ensure Customer Service performance and Delivery Ratings meet MAHLE's established targets for each customer.
• Supervise EDI personnel to ensure compliance with shipping objectives and delivery schedules.
• Monitor and report Customer Service performance indicators related to delivery compliance and customer claims.
• Communicate actual and potential risks that may impact customers and MAHLE operations to area management.
• Manage customer replenishment systems and requirements for key accounts, including Nissan, Volkswagen, Chrysler, Ford, GM, Jatco, Mercedes-Benz, and Toyota.
• Develop and execute shipping schedules to ensure on‑time fulfillment of customer requirements.

Your Experience & Qualifications:

• Advanced English proficiency (required).
• Experience in Supply Chain, Customer Service, Materials Planning, or similar roles within the automotive industry.
• Knowledge of MRP (Material Requirements Planning).
• APICS certification or training preferred.

Our Offer:

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).

For more information about MAHLE and what a career with us looks like for you

#TeamMAHLE is diverse– and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

[e-mail]

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: Services

Location: Monterrey, Nuevo Leon, MX

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend‑setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally‑friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.