Customer Service

MAHLE; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

MAHLE in Monterrey is seeking a Customer Service professional to ensure on-time, accurate fulfillment of customer requirements in the automotive sector. You will coordinate with major accounts and manage replenishment for Nissan, Volkswagen, Chrysler, Ford, GM, Toyota, and Mercedes-Benz.

The role emphasizes EDI-driven order capture, SAP-based data integrity, and meeting delivery targets. Strong English skills and knowledge of MRP are required; APICS training is a plus.

Formación

• Advanced English proficiency is required.
• Experience in Supply Chain, Customer Service, Materials Planning, or similar roles within the automotive industry.
• Knowledge of MRP (Material Requirements Planning).
• APICS certification or training preferred.

Responsabilidades

• Ensure timely receipt of customer requirements through EDI transactions.
• Maintain accuracy of customer requirements in SAP.
• Meet MAHLE delivery targets for each customer.
• Supervise EDI personnel to ensure shipping objectives and delivery schedules.
• Monitor and report delivery performance and customer claims indicators.
• Communicate risks impacting customers and MAHLE operations to area management.
• Manage replenishment for key accounts (Nissan, VW, Chrysler, Ford, GM, Toyota, Mercedes-Benz).
• Develop and execute shipping schedules to ensure on-time fulfillment.

Conocimientos

Advanced English

MRP knowledge

Automotive industry experience

Customer service experience

Educación

APICS certification or training

Herramientas

SAP

Descripción del empleo

Your Contribution

As a Customer Service you will be responsible of ensuring the supply of each product in the required quantity and at the right time, in accordance with MAHLE customers' requirements.

• Ensure the timely and accurate receipt of customer requirements through EDI transactions.
• Maintain the accuracy and reliability of customer requirements records within SAP.
• Ensure Customer Service performance and Delivery Ratings meet MAHLE's established targets for each customer.
• Supervise EDI personnel to ensure compliance with shipping objectives and delivery schedules.
• Monitor and report Customer Service performance indicators related to delivery compliance and customer claims.
• Communicate actual and potential risks that may impact customers and MAHLE operations to area management.
• Manage customer replenishment systems and requirements for key accounts, including Nissan, Volkswagen, Chrysler, Ford, GM, Jatco, Mercedes-Benz, and Toyota.
• Develop and execute shipping schedules to ensure on-time fulfillment of customer requirements.

Your Experience & Qualifications

• Advanced English proficiency (required).
• Experience in Supply Chain, Customer Service, Materials Planning, or similar roles within the automotive industry.
• Knowledge of MRP (Material Requirements Planning).
• APICS certification or training preferred.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with personal & career development opportunities.

We encourage you to apply if it feels like a good fit for you or to review our other openings. You may just be the right candidate for this or other role.

After inviting you to the recruitment process, the next step will typically be a screening call followed by video or personal interview(s).

For more information about MAHLE and what a career with us looks like for you, click here and to learn more about our foundation owned technology group click here. Jobs & Career MX |MAHLE

#TeamMAHLE is diverse – and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

Do you have any questions?

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