Process Analyst

Jobtailor

México

Presencial

MXN 420.000 - 640.000

Jornada completa

Hace 6 días

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Descripción de la vacante

Jobtailor is seeking a results-oriented after-sales optimization specialist in Mexico City to drive operational excellence across the dealer network. You will monitor compliance, perform reviews, and deliver data-driven recommendations to leadership.

Responsibilities include dashboard development, KPI analysis, and coordinating improvement plans with service managers to enhance workshop efficiency and customer satisfaction.

Formación

Experience analyzing operational KPIs and supporting performance improvement initiatives.
Strong understanding of process management, operational excellence, and continuous improvement methodologies.
Knowledge of automotive after-sales operations and workshop performance management.

Responsabilidades

Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico
Monitor compliance with established after-sales processes, operational standards, and business guidelines
Conduct periodic operational reviews to assess adherence to procedures and identify process deviations
Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
Follow up on identified gaps and track corrective actions
Analyze after-sales operational data and key performance indicators
Identify trends, risks, process inefficiencies, and opportunities for improvement
Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
Develop reports, dashboards, and presentations on network performance
Convert data insights into actionable recommendations
Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness
Partner with dealership teams to understand root causes of performance challenges
Support initiatives improving service operations, workshop efficiency, and customer satisfaction
Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
Monitor implementation progress and evaluate action effectiveness
Escalate significant risks, recurring issues, or critical findings
Advise dealership teams on process compliance, operational performance, and continuous improvement
Build collaborative relationships with service managers, workshop leaders, and dealership leadership
Prepare and maintain regular reports on compliance, performance, and improvement initiatives
Present findings, trends, risks, and recommendations to internal stakeholders and leadership
Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

Conocimientos

After-Sales Operations

Data Analysis

Advanced Excel

Dashboard Development

Process Mapping

Root-Cause Analysis

Performance Indicators

Operational KPIs

Quality Management

Reporting

Workshop Performance Management

Educación

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or related

Herramientas

Excel

Descripción del empleo

Drive after-sales process excellence and operational performance across an authorized dealer network in Mexico
Monitor compliance with established after-sales processes, operational standards, and business guidelines
Conduct periodic operational reviews to assess adherence to procedures and identify process deviations
Document findings, communicate observations, and provide constructive feedback to dealership leadership and stakeholders
Follow up on identified gaps and track corrective actions
Analyze after-sales operational data and key performance indicators
Identify trends, risks, process inefficiencies, and opportunities for improvement
Monitor workshop productivity, efficiency, customer service, operational compliance, and performance quality indicators
Develop reports, dashboards, and presentations on network performance
Convert data insights into actionable recommendations
Evaluate workshop operations, resource utilization, productivity, and service delivery effectiveness
Partner with dealership teams to understand root causes of performance challenges
Support initiatives improving service operations, workshop efficiency, and customer satisfaction
Develop and coordinate improvement plans, including objectives, timelines, accountability frameworks, and follow-up mechanisms
Monitor implementation progress and evaluate action effectiveness
Escalate significant risks, recurring issues, or critical findings
Advise dealership teams on process compliance, operational performance, and continuous improvement
Build collaborative relationships with service managers, workshop leaders, and dealership leadership
Prepare and maintain regular reports on compliance, performance, and improvement initiatives
Present findings, trends, risks, and recommendations to internal stakeholders and leadership
Maintain accurate records of reviews, action plans, performance indicators, and follow-up activities
Communicate operational insights to enable informed decision-making and ensure visibility of risks, opportunities, and performance developments

Requirements

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automotive Engineering, Business Administration, Process Engineering, Mechatronics, or a related discipline
2+ years of professional experience, preferably within the automotive industry
Experience in after-sales operations, dealership management, process improvement, quality management, consulting, or operational excellence environments
Exposure to dealership operations, authorized dealer networks, or OEM environments is highly desirable
Proven experience analyzing operational KPIs and supporting performance improvement initiatives
Strong understanding of process management, operational excellence, and continuous improvement methodologies
Knowledge of automotive after-sales operations and workshop performance management
Experience analyzing operational metrics, performance indicators, and service-related KPIs
Advanced Excel skills, including data analysis, pivot tables, dashboards, and reporting
Ability to prepare professional reports, presentations, and business recommendations
Knowledge of process mapping, root-cause analysis, and problem-solving methodologies
Spanish: Native or fluent
English: Intermediate level or higher, with the ability to understand documentation, prepare reports, and communicate with regional stakeholders
Analytical, proactive, and results-oriented
Strong customer and service mindset
Excellent communication and interpersonal skills
Collaborative approach with the ability to build trust and influence stakeholders
Strong relationship management capabilities
Critical thinking and problem-solving orientation
High attention to detail and operational rigor
Ability to work independently while managing multiple priorities
Comfortable influencing without direct authority
Strong execution, follow-up, and accountability skills
Adaptable, resilient, and able to perform effectively in dynamic environments

Core Competencies

Demonstrates expertise in after-sales operations, process improvement, and operational excellence within the automotive industry, with a strong focus on analyzing performance metrics and driving compliance. Proficient in developing actionable insights and fostering collaborative relationships to enhance service delivery and customer satisfaction.

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