Automotive Diagnostics & Data Analytics Engineer

Ford México; Naucalpan de Juárez; Presencial; MXN 420.000 - 540.000; Jornada completa

Descripción de la vacante

Ford of Mexico is seeking a Technical Support Engineer Analyst to serve as the technical authority for dealership technicians, guiding complex mechanical, electrical, and software diagnostics. You will also lead the TAC's Business Analytics efforts, extracting and visualizing field data with Alteryx, Qlik, Power BI, and advanced Excel to present actionable insights to senior management.

You will collaborate with Parts Supply, Field Service Engineers, and Product Concern Engineers to ensure rapid

Formación

• Bachelor’s Degree required in Automotive Engineering, Mechatronics, Mechanical Engineering, Automotive Systems, or a related field (Degree completed).
• 1 to 3 years of proven experience in advanced automotive diagnostics, technical support, or dealership workshop repair.

Responsabilidades

• Technical Guidance: Partner closely with dealership technicians to diagnose, repair, and resolve complex customer concerns using structured troubleshooting methodologies.
• Business Analytics & Reporting: Act as the data lead for the TAC team. Manage databases, analyze field data, and create dynamic visualizations using Alteryx, Qlik, Power BI, and Advanced Excel to present actionable insights to leadership.
• System & Tool Support: Provide expert-level support for Ford diagnostic tools and software (e.g., FDRS, IDS, PTS) via phone and on the global GTAC web platform.
• Cross-Functional Collaboration: Interface with Parts Supply/SP&L, Field Service Engineers, Product Concern Engineers to support parts availability and escalate trends.
• Global Documentation: Document emerging cases in GCQIS to support engineering teams.
• Omnichannel Support: Respond to dealer inquiries (Web, Phone, SWIS) and provide engineering insights to CRC.
• Process Optimization: Drive KPIs by improving vehicle uptime and Fix-It-Right-The-First-Time metrics.

Conocimientos

Business Analytics

Automotive Diagnostics

English Communication

Educación

Bachelor’s Degree in Automotive Engineering, Mechatronics, Mechanical Engineering, Automotive Systems, or related field

Herramientas

Alteryx

Qlik

Power BI

Advanced Excel

FDRS

IDS

PTS

GTAC

SWIS

Descripción del empleo

Ford of Mexico is seeking a Technical Support Engineer Analyst to serve as the technical authority for dealership technicians, guiding complex mechanical, electrical, and software diagnostics. You will also lead the TAC's Business Analytics efforts, extracting and visualizing field data with Alteryx, Qlik, Power BI, and advanced Excel to present actionable insights to senior management.

You will collaborate with Parts Supply, Field Service Engineers, and Product Concern Engineers to ensure rapid