Automation & AI Reliability Engineer (Mid-Level SSR)

Enboarder; Ciudad de México; Sur place; MXN 360 000 - 720 000; Plein temps

Résumé du poste

Enboarder in Mexico City is seeking a Software Engineer — Automation & Reliability to join our AI-native academy and grow into broader product and platform engineering roles. You will build software, create AI agents and tools, and participate in on-call rotations with mentorship.

The role emphasizes production support, automation of recurring tasks, and solving real production challenges while developing skills for future advancement within the company.

Qualifications

• Foundational programming skills in at least one language: Python, Java, JavaScript, TypeScript or Go.
• Understanding of data structures, APIs, testing, version control and debugging.
• Ability to investigate problems using logs, error messages and system behavior.
• Curiosity about automation, AI-assisted development and reliable production systems.
• Clear communication, collaborative approach and willingness to learn from feedback.
• A degree in computer science, engineering or a related field, or equivalent practical experience.

Responsabilités

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows that help classify cases, retrieve relevant knowledge and execute approved actions with safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and scheduled support or on-call rotations.
• Work with senior mentors and product teams to understand systems and deliver changes safely.
• Measure impact through reduced manual effort, fewer repeat issues and improved reliability.

Connaissances

Python

Java

JavaScript

TypeScript

Go

Logging & debugging

Formation

Bachelor's degree in computer science, engineering or related field

Outils

Salesforce

Git

Description du poste

Enboarder in Mexico City is seeking a Software Engineer — Automation & Reliability to join our AI-native academy and grow into broader product and platform engineering roles. You will build software, create AI agents and tools, and participate in on-call rotations with mentorship.

The role emphasizes production support, automation of recurring tasks, and solving real production challenges while developing skills for future advancement within the company.