Remote Staff AI Platform Engineer & Enablement

Zendesk, Inc.; Ciudad de México; Remote; MXN 900,000 - 1,200,000; Full time

Job summary

Zendesk, Inc. seeks a Staff Software Engineer for the AI Platform & Enablement team in Mexico City. You will design and operate backend services, APIs, data stores, and cloud infrastructure to support App Foundry and the broader employee AI platform.

You’ll create reusable patterns and guide production readiness across teams in multiple time zones. The role emphasizes hands-on development, architecture review, and collaboration with product and security teams.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 5+ years building and operating backend services or platform software.
• Strong programming skills in Python, Go, or TypeScript/Node for API design and data models.
• Hands-on cloud experience with GCP or AWS/Azure and CI/CD practices.

Responsibilities

• Design, build, and operate backend services, APIs, data stores, and cloud infrastructure for App Foundry and AI platform.
• Create reusable integration and deployment patterns for product teams and business builders.
• Review architecture, data choices, access boundaries, dependencies, and operational readiness.

Skills

Python

Go

TypeScript/Node

API design

Cloud concepts

Education

Bachelor's degree in Computer Science or related

Tools

Kubernetes

CI/CD

IaC

GCP/AWS/Azure

Job description

Zendesk, Inc. seeks a Staff Software Engineer for the AI Platform & Enablement team in Mexico City. You will design and operate backend services, APIs, data stores, and cloud infrastructure to support App Foundry and the broader employee AI platform.

You’ll create reusable patterns and guide production readiness across teams in multiple time zones. The role emphasizes hands-on development, architecture review, and collaboration with product and security teams.