Automation & Reliability Junior Software Engineer

Salesforce, Inc.; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

Salesforce, Inc. in Mexico City is seeking a Software Engineer - Junior / SSR - Automation & Reliability to join our AI-native engineering team. You will build automation, investigate production issues and collaborate with mentors to grow into broader product and platform engineering roles.

You will participate in incident response, on-call rotations and deliver measurable improvements to reliability while learning through practical ownership and guided growth opportunities.

Qualifications

• Foundational programming skills in at least one language (Python, Java, JavaScript, TypeScript or Go).
• Ability to investigate problems using logs, error messages and system behavior.
• A degree in computer science, engineering or a related field, or equivalent practical experience.

Responsibilities

• Investigate and resolve support cases, production defects, access issues and integration failures.
• Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance.
• Develop AI agents and workflows to classify cases and retrieve knowledge with safeguards.
• Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents.
• Write, test, review and deploy maintainable software using established engineering practices.
• Participate in incident response and on-call rotations, with training and guidance.

Skills

Programming basics

Education

CS/Engineering degree

Tools

Salesforce basics

Job description

Salesforce, Inc. in Mexico City is seeking a Software Engineer - Junior / SSR - Automation & Reliability to join our AI-native engineering team. You will build automation, investigate production issues and collaborate with mentors to grow into broader product and platform engineering roles.

You will participate in incident response, on-call rotations and deliver measurable improvements to reliability while learning through practical ownership and guided growth opportunities.