Associate HR Shared Services Specialist

Diebold Nixdorf, Incorporated; Ciudad López Mateos; On-site; MXN 167,000 - 257,000; Full time

Job summary

Diebold Nixdorf, Incorporated is seeking an Onboarding Coordinator to deliver a smooth, engaging onboarding experience for new hires in a dynamic environment. You will handle administrative, logistical, and communication steps of the onboarding process, supporting both new employees and internal stakeholders such as HR and Hiring Managers.

Key duties include entering employee data into the HRIS, preparing new-hire records, providing first‑level answers to routine questions, guiding managers on

Qualifications

• Bachelor’s degree in Psychology, Business Administration, or related field.
• 1–3 years of experience in HR coordination, onboarding, or administrative roles.
• Experience with HR systems and virtual onboarding platforms is a plus.

Responsibilities

• Deliver a smooth onboarding experience for new hires and support HR and Hiring Managers.
• Enter employee data into the HRIS system and prepare new-hire documentation.
• Provide first-level responses to routine employee questions and guide on HR policies.
• Prepare and maintain employee on- and off-boarding documentation and status reports.
• Escalate complex issues to more senior levels and support special HR projects.

Skills

Communication

Organizational skills

Time management

Attention to detail

Stakeholder coordination

Customer service mindset

Empathy

HR systems

Microsoft 365 tools

Education

Bachelor’s degree in Psychology

Bachelor’s degree in Business Administration

Tools

HRIS

ATS

Microsoft 365

Job description

The Onboarding Coordinator is responsible for delivering a smooth, engaging, and efficient onboarding experience for new hires. This role ensures all administrative, logistical, and communication steps of the onboarding process are executed seamlessly, supporting both new employees and internal stakeholders such as HR and Hiring Managers.

• Gains familiarity with Shared Services HR Specialist functions and processes.
• With guidance, performs basic specialist duties, including: Entering employee and employment data into the HRIS system.
• Preparing new-hire and employee change of status documentation.
• Providing first-level support in response to basic and recurring employee questions.
• Providing guidance to employees and managers regarding HR policies and practices.
• Supporting and preparing documentation for employee on- and off-boarding.
• Preparing standard periodic information and status reports.
• Escalating difficult and unfamiliar issues to more senior levels.
• Creates and delivers employment-related packets to appropriate parties ( For Example, new-hire, life change, change of status, termination, etc).
• Learns and complies with DN HR standards and policies.
• Learns and complies with government regulations governing HR practices.
• Assists with special projects as assigned.

Required Qualifications

• Bachelor’s degree in Psychology, Business Administration, or related field
• 1–3 years of experience in HR coordination, onboarding, or administrative roles.
• Experience with HR systems and virtual onboarding platforms is a plus

Key Skills & Competencies

• Fluency in English is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time‑management abilities.
• High attention to detail and accuracy.
• Ability to coordinate across multiple stakeholders.
• Customer‑service mindset and empathetic approach.
• Comfort with HRIS, ATS, and Microsoft 365 tools.