PERSON OFFICE BUSINESS PARTNER I

Qualfon Philippines; Ciudad de México; On-site; MXN 391,000 - 759,000; Full time

Job summary

Qualfon Philippines is seeking an HR Generalist to provide daily transactional HR support to a high-volume call center. You will work on-site under the HR Manager, handling onboarding/offboarding, data management, and leave administration in compliance with federal and company policies.

The ideal candidate has 3–5 years HR experience, strong communication, proficiency with ADP and SAP SuccessFactors, and a Bachelor’s in HR or equivalent. SHRM-CP/PHR certification is a plus.

Qualifications

• Bachelor’s degree in HR or equivalent years of experience required.
• 3–5 years HR experience with business partner and employee relations.
• Experience with non-exempt personnel in high-volume environments preferred; strong problem & conflict resolution skills.
• SHRM-CP/PHR or willingness to obtain certification preferred.

Responsibilities

• Provide daily transactional support to the HR Manager.
• Administer core HR services for employees and managers per policies.
• Liaise with Talent Acquisition, Compensation, Benefits and Payroll.
• Coordinate onboarding and offboarding for assigned units.
• Manage employee data records (electronic and paper).
• Process Leaves of Absence per laws and company guidelines.
• Communicate HR policies and procedures.
• Support performance evaluation administration.
• Ensure workers' compensation compliance with state/federal laws.
• Provide employee relations support to leads/managers.
• Distribute HR information to staff.
• Support unemployment insurance compliance and reporting.
• Deliver HR-related reports and administrative tasks.
• Uphold company policies and guidelines.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Microsoft Office

Confidentiality

ADP

SAP SuccessFactors

Education

Bachelor’s degree in Human Resources or equivalent

Job description

OVERVIEW

The Person Office (HR) Generalist provides daily transactional support to their assigned business
units through the direction and guidance of the site Person Office (HR) Manager. This role requires 3-5
years of experience in Human Resources, preferably supported by growth in previous roles, and the
ability to work on-site supporting a high-volume call-center. Previous call-center experience is a plus
and requires knowledge of leave management (FMLA/ADA etc.), policy adherence, employee
relations, conflict resolution, and the ability to communicate across various levels within the
organization

RESPONSIBILITIES

• Primary support to Person Office (HR) Manager
• Responsible for day-to-day administration of core Person Office (HR) services to employees and managers in accordance with Qualfon corporate and site policies and procedures.
• Performs a variety of employment related functions and serves as the site liaison between centers of excellence such as Talent Acquisition, Compensation, Benefits and Payroll.
• Coordinates and manages Onboarding and Offboarding procedures for assigned business units.
• Responsible for Employee data management recording and filing of employee information; electronic and hardcopy.
• Manages all Leave of Absence requests in accordance with federal, state and company guidelines
• Communicate company's policies and procedures.
• Supports the site employee performance evaluation administration.
• Ensures Site/Regional Compliance with Workers Compensation and State and Federal Law
• Provides Employee Relations Support to Leads / Supervisors/ Managers under the guidance of the site Person Office Manager.
• Effectively communicates Human Resources information to employees.
• Supports Unemployment insurance compliance and reporting.
• Provides applicable reports and HR related administrative tasks.
• Champions and adheres to company guidelines and policies.
• All other tasks as assigned

QUALIFICATIONS

Required Skills/Abilities:

• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to maintain confidential information.
• Experience with ADP and SAP SuccessFactors preferred.

Education and Experience:

• Bachelor’s degree in human resources preferred or equivalent years of experience required

• Three to five years of Human Resources job experience preferred including business partner and employee relations experience
• Experience supporting non-exempt personnel in a high-volume environment is preferred while problem and conflict resolution skills are required.
• SHRM-CP/PHR or willingness to obtain certification preferred.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The
employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects,
tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include
close vision and the ability to adjust focus