Associate Global Process Owner

Align Technology, Inc.; Chihuahua; Presencial; MXN 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Align Technology, Inc. is seeking an Associate Global Process Owner to strengthen order management process integrity and production support globally.

You will leverage data analytics and AI-driven insights to improve visibility, reliability, and efficiency across global operations. Collaborate with cross-functional teams and drive automation using Power BI and related tools.

Formación

• Bachelor’s degree in a related field.
• Knowledge of data analytics, reporting, and dashboards.
• Exposure to automation tools (e.g., Power Automate).
• Strong analytical and problem-solving skills.
• Interest in AI, data analytics, and process automation.

Responsabilidades

• Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
• Drive automation and AI-supported process improvements to enhance efficiency.
• Prepare and deliver process metrics reports and dashboards with KPIs and insights.
• Support digitization, automation, and AI-enabled workflows while ensuring data quality.
• Collaborate with cross-functional teams to address monitoring findings and drive improvements.

Conocimientos

Power BI

Data analytics

AI awareness

Automation tools

SAP basics

Cross-functional

Communication skills

Educación

Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or related field

Herramientas

Power BI

Excel advanced

Power Automate

ERP basics (SAP)

Descripción del empleo

Associate Global Process Owner

Department: Operations

Employment Type: Full Time

Location: MEX-Juarez-Plant #2

Description

As the Global Process Management Specialist, you will support order management process integrity and production support while leveraging data analytics and AI‑driven insights to enhance process visibility, reliability, and operational efficiency across global operations.

Key Responsibilities

• Utilize data analytics and AI‑enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
• Drive initiatives to enhance efficiency and effectiveness through automation and AI‑supported process improvements.
• Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
• Support the evolution of processes by contributing to digitization, automation, and AI‑enabled workflows.
• Use data‑driven insights to guide decision‑making.
• Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
• Proactively identify and avert customer‑facing issues related to order reliability.
• Regularly monitor sales orders and delivery processes using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
• Understand and adhere to global process service levels to ensure consistent quality.
• Collaborate with cross‑functional teams to address any relevant issues discovered during monitoring.
• Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
• Conduct root cause analysis to identify areas for improvement in our processing.
• Support all Align products and regions that utilize the global order and delivery process.

Skills, Knowledge & Expertise

• Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
• Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics).
• Exposure to automation tools (e.g., Power Automate) and digital workflow optimization.
• Strong analytical and problem‑solving skills, with ability to interpret data and generate insights.
• Interest in continuous learning, particularly in AI, data analytics, and process automation.
• Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
• Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
• Basic knowledge in SAP / ERP systems, preferably.
• Applies basic knowledge of processes and procedures to ensure efficient operations.
• Comfortably handles problems of limited scope and seeks solutions.
• Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
• Strong interpersonal skills to interact with colleagues, stakeholders, and cross‑functional teams.
• Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
• Ensures accuracy and precision in work.
• Possesses strong problem‑solving and analytical skills, allowing for effective decision‑making and process improvement.
• Able to work independently with minimal supervision, taking initiative to drive tasks forward.
• Proactively identifies opportunities for improvement.

Specific language requirements

Advance English