Order Management

Genpact; Monterrey; On-site; MXN 1,113,379 - 1,391,724; Full time

Job summary

A global information services company seeks a Customer Service and Logistics professional in Monterrey, Mexico. The role requires expertise in Order Management and a minimum of 8 years of experience. Key responsibilities include deploying Global Business Platforms and conducting analysis during the Solution Identification phase, along with managing stakeholder needs. We offer a full-time position with significant career growth opportunities.

Qualifications

• At least 8 years of experience in Customer Service and Logistics.
• Experience in Order Management including order capture/entry.
• Familiarity with cloud computing platforms.

Responsibilities

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase.
• Collect required information for Change Impact analysis.

Skills

Process oriented thinking

Stakeholder management

Training and Change management

Process improvement

Analytical thinking

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Order Management Systems (OMS)

AWS

Azure

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Genpact

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase
• Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Minimum required Skills:

• Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
• Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
• Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
• Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.

Specific Functional Skills & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
• At least 8 years of experience in Customer Service and Logistics (CS&L).
• At least 8 years of experience in Order Management, including order capture/entry.
• Experience with any CS&L software platforms, specifically order management systems (OMS).
• Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.
• Optional – knowledge in Oracle AOT & LT

Seniority Level

Associate

Employment Type

Full-time

Job Function

Finance

Industries

Information Services and Food and Beverage Services

Referrals increase your chances of interviewing at Genpact by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.