Principal Specialist Customer Service

Collins Aerospace; Mexicali; Presencial; MXN 692.161 - 1.038.241; Jornada completa

Descripción de la vacante

Collins Aerospace in Mexicali, Baja California is looking for a Supply Chain specialist. The role requires a Bachelor's degree and at least 5 years of relevant experience, particularly in SAP Sales & Distribution.

The hired candidate will be responsible for creating sales orders, ensuring compliance with export policies, and addressing customer inquiries. This position necessitates strong problem-solving skills and proficiency in English, with a preference for candidates experienced in Salesforce and Microsoft tools.

Formación

• Minimum 5+ years of experience in Supply Chain roles or position related experience.
• Proven track record of resolving escalations and improving customer satisfaction.
• Experience dealing with multicultural teams.

Responsabilidades

• Create/edit sales orders accurately in SAP.
• Ensure export policies compliance including license applications.
• Negotiate pricing/fees for products.

Conocimientos

Problem solving skills

90% English level

ERP experience

Order Entry and order administration experience

Educación

Bachelor’s degree in business administration or related

Herramientas

SAP Sales & Distribution Module

Microsoft Word

Microsoft Excel

Salesforce

Descripción del empleo

What you will do:

• Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately or highly difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
• Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required. Generates and distributes contract summaries when required.
• Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
• Lead activities for assigned areas to ensure requirements are met.
• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports.
• Negotiate pricing/fees, for product.

What you will learn:

• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications you must have:

• Bachelor’s degree in business administration or related.
• Minimum 5+ years of experience in Supply Chain roles or position related experience.
• ERP experience-SAP Sales & Distribution Module
• Order Entry and order administration experience.
• 90% English level- Proficiency and fluency English Skills.
• Problem solving skills.
• Proven track record of resolving escalations and improving customer satisfaction.

Qualifications We Preferred:

• Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).
• Experience dealing with multicultural teams.
• Salesforce experience.
• Strong time management