Técnico/a de Soporte TI (Nivel 1)

Placements24; Oaxaca de Juárez; On-site; MXN 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Training on company systems

Career development opportunities

Job summary

Placements24 is seeking a motivated Técnico/a de Soporte TI (Nivel 1) in Oaxaca City, Oaxaca. You will provide first-line technical assistance, troubleshoot hardware, software, and network issues, and escalate complex problems to senior technicians as needed.

Join a dynamic consulting firm that values hands-on learning, professional growth, and a supportive, technology-focused environment in Oaxaca City. On-site presence is required.

Qualifications

• High school diploma or equivalent; CompTIA A+ is a strong plus.
• Experience in IT support or similar role preferred.
• Familiarity with Windows and macOS.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Proficient with Microsoft Office and Google Workspace.
• Excellent communication and customer-service skills.
• Ability to work on-site in Oaxaca City.

Responsibilities

• Provide prompt and effective technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Manage user accounts including creating accounts and resetting passwords.
• Document requests and resolutions in the ticketing system.
• Escalate unresolved issues to Level 2/3 support as needed.
• Perform routine maintenance and upgrades on IT systems.
• Ensure compliance with IT policies and procedures.
• Contribute to IT knowledge base and documentation.
• Maintain a professional and helpful demeanor with users in Oaxaca City.

Skills

Windows

macOS

Networking basics

Office Suite

Google Workspace

Troubleshooting

Customer service

Communication

Teamwork

On-site work

Education

High school diploma or equivalent

CompTIA A+ certification

Job description

About the Role

Our client, a dynamic consulting firm committed to technological advancement, is seeking a motivated and skilled Técnico/a de Soporte TI (Nivel 1) to join their team in Oaxaca City, Oaxaca . This essential role involves providing first-line technical support to employees, troubleshooting hardware, software, and network issues to ensure seamless business operations. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-service oriented approach. You will be responsible for diagnosing and resolving technical problems, escalating complex issues to senior technicians, and maintaining IT equipment. This is an excellent opportunity for an aspiring IT professional to gain hands-on experience and grow within a supportive and technologically focused environment in Oaxaca City .

Key Responsibilities

• Provide prompt and effective technical support to end-users for hardware, software, and network issues via phone, email, and in-person.
• Diagnose and resolve common technical problems, such as printer issues, software glitches, and connectivity problems.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management, including creating new accounts and resetting passwords.
• Document all support requests and resolutions accurately in the ticketing system.
• Escalate unresolved issues to the appropriate Level 2 or Level 3 support teams.
• Perform routine maintenance and upgrades on IT systems.
• Ensure compliance with IT policies and procedures within the organization.
• Contribute to the creation and updating of IT support documentation and knowledge base articles.
• Maintain a professional and helpful demeanor when interacting with users in Oaxaca City .

Requirements

• High school diploma or equivalent; a technical certification (e.g., CompTIA A+) is a strong plus.
• Previous experience in IT support or a similar technical role is preferred.
• Familiarity with Windows and macOS operating systems.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office applications (e.g., Microsoft Office Suite, Google Workspace).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Must be able to work on-site at our office in Oaxaca City, Oaxaca .
• Willingness to learn and adapt to new technologies.

Benefits

Our client offers a competitive starting salary and opportunities for career advancement within the IT field. Full-time employees are eligible for health insurance, including medical and dental coverage. You will receive comprehensive training on company systems and technologies. This role in Oaxaca City provides a valuable foundation for a career in information technology, offering hands-on experience and a supportive work environment.