Final Assembly G65 -C-Operator 2

Dräxlmaier; Región Altos Norte; A distancia; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Seguro de salud

Vacaciones pagadas

Plan de ahorro para la jubilación

Desarrollo profesional

Trabajo remoto

Descripción de la vacante

Dräxlmaier busca un Especialista en Soporte al Usuario Final para proporcionar asistencia técnica remota a empleados, garantizando el funcionamiento de estaciones de trabajo, software y conectividad de red.

El candidato ideal resuelve incidencias de hardware y software, gestiona cuentas de usuario y comparte buenas prácticas de IT. Se valorará capacidad de explicar conceptos técnicos a usuarios no técnicos en un entorno remoto.

Formación

• Al menos 2 años de experiencia en soporte IT o help desk.
• Conocimientos de Windows y macOS.
• Conceptos de redes (TCP/IP, Wi-Fi, VPN).
• Experiencia en resolución de incidencias de hardware y software.
• Habilidad para usar herramientas de soporte remoto y sistemas de tickets.
• Excelentes habilidades de comunicación y servicio al cliente.

Responsabilidades

• Proporcionar soporte técnico a usuarios finales por teléfono, correo, chat y herramientas de escritorio remoto.
• Diagnosticar y resolver incidencias de hardware, software y red.
• Instalar y configurar sistemas operativos y aplicaciones de escritorio.
• Gestionar cuentas de usuario, permisos y accesos.
• Asistir con la instalación y despliegue de hardware y software nuevo.
• Documentar incidencias, soluciones y procedimientos en una base de conocimientos.
• Educar a los usuarios sobre políticas y buenas prácticas de IT.
• Escalar incidencias no resueltas al personal senior o equipos relevantes.
• Contribuir al mantenimiento de la infraestructura IT y la estabilidad del sistema.
• Brindar soporte oportuno y profesional para minimizar interrupciones.

Conocimientos

Windows

macOS

Networking

Remote support

Customer service

Comunicación

Herramientas

Ticketing systems

Remote desktop

Descripción del empleo

Our client, a prominent software development company, is seeking a highly skilled Especialista en Soporte al Usuario Final to provide remote technical assistance. This role is dedicated to supporting employees with their IT needs, ensuring the smooth operation of their workstations, software, and network connectivity. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, and providing guidance on IT best practices. The ideal candidate is proficient in troubleshooting various technical problems, possesses excellent communication skills, and is adept at explaining technical concepts to non-technical users. This is a remote-first opportunity to join an innovative company and contribute to its technological infrastructure.

About the Role

Our client, a prominent software development company, is seeking a highly skilled Especialista en Soporte al Usuario Final to provide remote technical assistance. This role is dedicated to supporting employees with their IT needs, ensuring the smooth operation of their workstations, software, and network connectivity. You will be responsible for diagnosing and resolving hardware and software issues, managing user accounts, and providing guidance on IT best practices. The ideal candidate is proficient in troubleshooting various technical problems, possesses excellent communication skills, and is adept at explaining technical concepts to non-technical users. This is a remote-first opportunity to join an innovative company and contribute to its technological infrastructure.

Key Responsibilities

• Provide technical support to end-users via phone, email, chat, and remote desktop tools.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Install, configure, and troubleshoot desktop operating systems and applications.
• Manage user accounts, permissions, and access rights.
• Assist with the setup and deployment of new computer hardware and software.
• Document technical issues, solutions, and procedures in a knowledge base.
• Educate users on IT policies and best practices.
• Escalate unresolved issues to senior IT staff or relevant teams.
• Contribute to maintaining IT infrastructure and system stability.
• Provide timely and professional support to ensure minimal disruption to productivity.

Requirements

• Minimum of 2 years of experience in IT support or help desk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, Wi-Fi, VPN).
• Experience with troubleshooting hardware and software issues.
• Proficiency in using remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and diagnostic abilities.
• Self-motivated and able to work effectively in a remote environment.
• Experience with cloud services (e.g., Microsoft 365, Google Workspace) is a plus.

Benefits

Our client offers a competitive salary, comprehensive health, dental, and vision insurance, generous paid time off, retirement savings plan, opportunities for professional development and certifications, and a vibrant, collaborative remote work culture. Enjoy the flexibility of working from home while being an integral part of a leading technology firm, based remotely with support needs for Toluca, State of Mexico .