Asistente Administrativo de Atención al Cliente

Placements24; Mérida; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Professional development

Remote-friendly

Job summary

WhatJobs Direct is seeking an Administrative Assistant for Customer Support to join their fully remote team. You will provide essential administrative support, manage inquiries, process orders, and maintain CRM records to ensure accurate customer data.

Ideal candidates have strong communication skills, are organized, and can work independently in a fast-paced virtual environment, delivering high levels of customer satisfaction from a home office.

Qualifications

• Previous experience in an administrative support role, preferably in customer service or a related field.
• Strong customer service orientation and a passion for helping customers.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Excellent written and verbal communication skills in Spanish.
• Exceptional organizational and multitasking abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a calm demeanor under pressure.
• High school diploma or equivalent; further customer service or administrative training is a plus.
• Familiarity with virtual collaboration tools.
• A proactive attitude towards ensuring customer satisfaction.

Responsibilities

• Provide administrative support to the customer support team, managing incoming queries and requests.
• Process customer orders, returns, and exchanges efficiently.
• Maintain customer records and update CRM systems with accurate information.
• Respond to customer inquiries via email, phone, or chat, providing timely and helpful information.
• Assist in resolving customer issues and escalating complex problems as needed.
• Prepare customer-facing documents, such as invoices, receipts, and confirmation emails.
• Coordinate communication between customers and other departments to resolve issues.
• Track customer feedback and assist in developing service improvement strategies.
• Manage customer support databases and ensure data integrity.
• Organize and maintain customer service documentation and knowledge base.
• Support the customer service team in achieving performance targets.
• Ensure a positive and professional customer experience at all touchpoints.

Skills

Customer service

Microsoft Office

CRM software

Written communication

Verbal communication

Organizational skills

Time management

Remote work

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking a customer-focused and efficient Administrative Assistant for Customer Support to join their fully remote team. This role is essential for providing excellent administrative backing to our customer service operations, ensuring prompt and accurate handling of inquiries and support requests. The ideal candidate will be empathetic, possess strong communication skills, and be adept at managing administrative tasks in a fast-paced virtual environment. As a remote position, you will work from your own home office, requiring self-discipline and excellent time management. We are looking for an individual who is passionate about customer satisfaction and maintaining high service standards.

Key Responsibilities

• Provide administrative support to the customer support team, managing incoming queries and requests.
• Process customer orders, returns, and exchanges efficiently.
• Maintain customer records and update CRM systems with accurate information.
• Respond to customer inquiries via email, phone, or chat, providing timely and helpful information.
• Assist in resolving customer issues and escalating complex problems as needed.
• Prepare customer-facing documents, such as invoices, receipts, and confirmation emails.
• Coordinate communication between customers and other departments to resolve issues.
• Track customer feedback and assist in developing service improvement strategies.
• Manage customer support databases and ensure data integrity.
• Organize and maintain customer service documentation and knowledge base.
• Support the customer service team in achieving performance targets.
• Ensure a positive and professional customer experience at all touchpoints.

Requirements

• Previous experience in an administrative support role, preferably in customer service or a related field.
• Strong customer service orientation and a passion for helping customers.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
• Excellent written and verbal communication skills in Spanish.
• Exceptional organizational and multitasking abilities.
• Ability to work independently and manage time effectively in a remote setting.
• Problem-solving skills and a calm demeanor under pressure.
• High school diploma or equivalent; further customer service or administrative training is a plus.
• Familiarity with virtual collaboration tools.
• A proactive attitude towards ensuring customer satisfaction.

Benefits

WhatJobs Direct offers a competitive salary and a comprehensive benefits package for remote employees, including health insurance and opportunities for professional development. The flexibility of a remote role allows for a better work-life balance. Join our dedicated customer support team in Mérida, Yucatán, MX , and play a vital role in delivering exceptional service to our clients.