Asistente de Servicio al Cliente Hybrid: Inicio de Carrera

Placements24; Morelia; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

WhatJobs Direct in Morelia, Michoacán, MX is seeking a diligent Asistente de Servicio al Cliente to join a hybrid team. You will support customer service operations by handling routine inquiries, assisting senior staff, and helping maintain high customer satisfaction levels.

This entry point role emphasizes proactive communication, organization, and a commitment to learning. You'll work both in-office and remotely, with mentorship from experienced colleagues and opportunities to develop a career

Qualifications

• High school diploma or equivalent; a degree or relevant certifications are a plus.
• Some prior experience in customer service, administrative support, or a related field is preferred.
• Good verbal and written communication skills in Spanish.
• Familiarity with CRM systems and basic computer applications.
• Willingness to work in a hybrid model, including in-office days in Morelia.
• Organizational skills and attention to detail.
• Enthusiasm for developing a career in customer service.

Responsibilities

• Respond to basic customer inquiries via phone, email, and chat.
• Assist customers with account management and information requests.
• Help troubleshoot and resolve common customer issues under supervision.
• Process customer data and update records in the CRM system.
• Schedule appointments or follow-ups as directed by senior staff.
• File and organize customer service documentation.
• Collaborate with team members to ensure smooth workflow.
• Escalate complex issues or urgent requests to the appropriate personnel.
• Learn and adhere to company policies and customer service standards.
• Contribute to a positive team dynamic and customer experience.

Skills

Customer service

CRM systems

Communication skills

Organization

Education

High school diploma

Degree or certifications preferred

Tools

CRM software

Job description

WhatJobs Direct in Morelia, Michoacán, MX is seeking a diligent Asistente de Servicio al Cliente to join a hybrid team. You will support customer service operations by handling routine inquiries, assisting senior staff, and helping maintain high customer satisfaction levels.

This entry point role emphasizes proactive communication, organization, and a commitment to learning. You'll work both in-office and remotely, with mentorship from experienced colleagues and opportunities to develop a career