Coordinador de Soporte al Cliente de Seguros

Placements24; Morelia; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Placements24 is seeking a Customer Support Coordinator in Morelia, Michoacán. The role focuses on delivering timely assistance to policyholders across phone, email, and chat channels, while coordinating with sales, underwriting, and claims teams to ensure a seamless customer experience.

The ideal candidate has experience in customer service within insurance or financial services, strong communication, and CRM proficiency. A hybrid schedule is required in Morelia.

Qualifications

• Proven experience in customer service or client support.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and calm under pressure.
• Detail-oriented with good organizational skills.
• Ability to work both independently and in a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist policyholders with policy-related questions and administrative tasks.
• Guide customers through filing claims and provide updates on status.
• Process policy changes, updates, and cancellations as requested.
• Maintain accurate customer records in the CRM system.
• Collaborate with sales, underwriting, and claims teams to ensure seamless service.

Job description

About the Role

Our client, a dynamic insurance provider, is seeking an organized and customer-focused Customer Support Coordinator to join their team in Morelia, Michoacán . This role is central to ensuring clients receive timely and effective assistance with their insurance policies and inquiries. The ideal candidate will be adept at managing customer interactions, resolving issues efficiently, and maintaining a high level of customer satisfaction. You will serve as a key point of contact for policyholders, providing support across various channels. This position offers a valuable opportunity to develop your skills in customer service and operations within the insurance sector, contributing to Our client's commitment to excellence.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist policyholders with policy-related questions, coverage explanations, and administrative tasks.
• Guide customers through the process of filing claims and provide updates on their status.
• Process policy changes, updates, and cancellations as requested by clients.
• Maintain accurate and up-to-date customer records in the company's CRM system.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Gather customer feedback and relay it to management to identify areas for service improvement.
• Collaborate with sales, underwriting, and claims teams to ensure seamless customer experience.
• Adhere to company policies and procedures to ensure compliance and quality standards.
• Contribute to a positive and supportive team environment.

Requirements

• Proven experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and the capacity to handle challenging customer situations calmly.
• Proficiency in using CRM software and standard office applications.
• Detail-oriented with strong organizational and multitasking capabilities.
• Ability to work effectively both independently and as part of a team.
• Adept at learning new systems and processes quickly.
• High school diploma or equivalent; some college coursework or a degree is a plus.
• Must be able to work a hybrid schedule in Morelia, Michoacán .

Benefits

Our client offers a competitive salary and benefits package, including health insurance and paid time off. We provide comprehensive training and ongoing support to help you succeed in your role. Opportunities for professional growth and career advancement within the company are available.

Join Our client and become a valued member of their customer-centric team in Morelia, Michoacán .