Area Manager

Draiver; Estado de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

DRAIVER is seeking an Area Manager to oversee a portfolio of accounts in Mexico, serving as the main contact between clients, the driver network, and internal teams. You will ensure on-time transfers, monitor KPIs, and drive profitability and month-end close.

You will lead and coordinate people across functions, negotiate rates, and identify growth opportunities in routes and service expansion while maintaining high service quality.

Qualifications

• Bachelor’s degree in Industrial Engineering, Logistics, Business Administration or a related field.
• Advanced Excel/Google Sheets experience (pivot tables, formulas, reconciliations).
• Strong numeracy, profitability mindset and ability to negotiate with clients/vendors.

Responsibilities

• Serve as primary operational and commercial contact for assigned accounts.
• Coordinate transfers with driver network and internal teams to meet client needs.
• Monitor profitability by account and route; prepare monthly profitability reports and action plans.
• Build and present KPI reports and drive improvements across processes, automations, and tools.

Skills

Negotiation

Communication

Leadership

Education

Bachelor's degree in Industrial Engineering

Bachelor's degree in Logistics

Bachelor's degree in Business Administration

Tools

Excel

Google Sheets

Pivot tables

Job description

DRAIVER is an industry-leading vehicle logistics platform that connects businesses with transportation services and independent drivers through technology. Our platform helps companies plan, coordinate, track, and execute vehicle movements efficiently while providing real-time visibility throughout the entire journey.

The Area Manager is responsible for the operation and profitability of a portfolio of accounts in

Mexico. They are the point of contact between the client, the driver network and internal teams

(Operations, Finance, Payments, Engineering/Product). They ensure every transfer is executed

with quality, on time and with margin, and are accountable for their accounts' numbers at each

month-end close.

Client management

• Serve as the main operational and commercial point of contact for your assigned accounts.
• Understand client needs: routes, volumes, delivery windows and verification requirements.
• Follow up on incidents, claims and damage reports through resolution.
• Present periodic results (KPIs, punctuality, delivered units, incidents) and run account reviews.
• Identify growth opportunities: new routes, new destinations, rate adjustments and service expansion.
• Quote new routes and negotiate rates based on actual costs.

Driver management

• Assign and coordinate transfers, and resolve operational issues as they arise.
• Track performance: punctuality, delivery quality, process compliance and photo evidence.
• Communicate rules, processes and changes to drivers.

Profitability and month-end close

• Monitor profitability by account, route and service type: revenue, cost per unit, driver pay, operating costs and gross margin.
• Detect deviations (dry runs, cancellations, delays, extraordinary costs) and define corrective actions.
• Run the monthly close for your accounts: validate delivered units, reconcile with the client, review costs and confirm invoicing.
• Prepare the monthly results and profitability report with conclusions and an action plan.
• Propose pricing or operational adjustments to protect margin.

Reporting and continuous improvement

• Track operational KPIs: punctuality, adherence, turnaround time, dry run rate and successful delivery rate.
• Build results reports and presentations for the client and for leadership.
• Propose and implement improvements to process, automations and tools.

Who thrives here

You have operations experience and a Bachelor's degree in Industrial Engineering, Logistics, Business Administration or a related field. You're advanced in Excel/Google Sheets (pivot tables, formulas, reconciliations); knowledge of rate costing is a plus. You're results and profitability oriented, communicate and negotiate clearly with clients and vendors, lead and coordinate people, and solve problems and make quick decisions under pressure. You bring organization, attention to detail and discipline at month-end close, and you work well across diverse functions.