Customer Operations Global Account

Anonymous; Tlaquepaque; On-site; MXN 600,000 - 900,000; Full time

Job summary

Anonymous is seeking an Distribution Account Manager to oversee day-to-day management of distribution partners across the AMER region. You will serve as the primary contact for clients, aligning regional and global teams, and driving strategic initiatives.

You will travel within the MX region, develop business plans, and manage quarterly business reviews while ensuring SOP adherence and high customer satisfaction.

Qualifications

• College degree preferred.
• 3-5 years in sales, account management, or operations in freight forwarding/logistics.
• Experience with CRM systems.

Responsibilities

• Client facing role managing the overall business relationship.
• Account mapping and regional/global touchpoint alignment.
• Run QBRs and prepare them properly.
• Ensure SOPs are followed across offices; distribute reports.
• Monitor performance and create/assess business plans.
• Identify growth opportunities and coordinate internal resources.

Skills

Client facing

Account management

Sales

CRM systems

Communication skills

Presentation skills

Organizational skills

Analytical skills

Interpersonal skills

Team collaboration

Education

College degree preferred

Tools

CRM systems

Job description

**Description**
**Essential Job Functions**
+ Client Facing Role that manages the overall business relationship
+ Account mapping, business unit breakdown (touchpoints to align regional/global team)
+ Run QBRs & ensure they are properly prepared for
+ Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
+ Report Creation / Monitoring / Distribution (responsible/accountable)
+ Performance management (responsible/accountable)
+ Market Analysis / Industry Awareness
+ Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews Strategic Business Plans
Value add Programs Process Improvements
Tender Management Technology Solutions
+ Impact & coverage analysis -> identify service or opportunity gaps
+ Penetrate organizational structure and develop relationship beyond main points of contact
+ Maintain rates and assess yields monthly
+ Monitor account for timely payments and assist with collections on past due invoices
+ Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
+ When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
+ Ensure all company policies and regulatory requirements are adhered to
+ Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
+ Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
+ Other duties as assigned
**Other Skills & Abilities**
+ Excellent Organizational Skills
+ Excellent written and verbal skills
+ Excellent presentation and interpersonal skills
+ Thorough knowledge of transportation industry logistics and freight forwarding
+ Thorough knowledge of successful sales techniques
+ Strong computer skills including Microsoft Office suite
+ Detail oriented, able to multitask and meet deadlines
+ Self-motivated, able to work in a team and independently
+ Good analytical and program management skills; ability to define, develop and document business processes and procedures
+ Strong customer service, problem-solving, and interpersonal skills
+ Internal/external sales skills
+ Troubleshooting and problem resolution skills
+ Leads by example
+ Sense of urgency
+ Creative
+ Responds easily to changing demands
**Physical Requirements**
+ Talking, hearing and using hands to operate computer equipment
+ Vision abilities required by this job include close vision and the ability to adjust focus
+ Must have a valid driver's license and safe driving record
**Education & Experience**
+ College degree preferred
+ 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
+ Experience with CRM systems
**Certification and Licenses**
+ Professional certification may be required in some area
The ideal candidate will travel to see clients across MX and can be based in any of the larger cities MEX/GDL/QRO/MTY.
**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Job Summary
Job Summary
The Distribution Account Manager is responsible for the day-to-day management of assigned distribution partners across the AMER region. This role serves as the primary