Applications Support Manager

MainframeMaster; México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

MainframeMaster is seeking an Apps Sup Tech Lead Analyst in Mexico to guide cross-team integration, analyze complex processes, and define system scope for high-impact enhancements. You will advise on technology applications, coordinate with Product Owners and Analysts, and drive risk-aware decisions to protect assets and performance.

The role requires leadership, strong communication, and a track record in problem solving within a fast-paced environment.

Formación

• Bachelor's/University degree, Master's degree preferred.
• Bachelor degree in technology.
• English communication intermediate to advanced.
• Development experience (desirable).
• C, C++, Java, Python knowledge.
• Linux, Wintel, Database, SQL, Middleware knowledge.
• Containers, microservices or mainframe knowledge (desirable).
• AI Tools applied to support applications (desirable).

Responsabilidades

• Partner with multiple technology teams to ensure integration of functions to meet goals.
• Provides expertise in apps support.
• Formulates and defines systems scope and objectives for complex enhancements; documents requirements.
• Partners with multiple technology areas and management teams to ensure integration of functions.
• Works with Product Owners, Business Analysts and Systems Analysts to determine and document impacts.
• Identifies risks and security issues; communicates impact; proposes mitigations.
• Leads and mentors junior analysts; allocates work.
• Delivers in-depth analysis and develops innovative solutions.
• Influences strategic functional decisions through advice and services.

Conocimientos

Leadership

Strategic thinking

Problem solving

Communication

Stakeholder management

Fast-paced environment

Requirements gathering

Educación

Bachelor's degree in technology

Master's degree preferred

English communication (intermediate to advanced)

Herramientas

C/C++

Java

Python

SQL

Linux

Containers/Microservices

Descripción del empleo

Job Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 6-10 years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education

• Bachelor's/University degree, Master's degree preferred
• Bachelor degree in technology
• English communication intermediate to advanced
• Development experience (desirable)
• C, C++, Java, Python knowledge
• Linux, Wintel, Database, SQL, Middleware knowledge
• Containers, microservices or mainframe knowledge (desirable)
• AI Tools applied to support applications (desirable)

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