Analytics Operations Analyst - SRE Track (Hybrid)

SimCorp; Ciudad de México; Hybrid; MXN 600,000 - 1,000,000; Full time

Benefits offered by this job

Bonus scheme

Pension plan

Hybrid work model

Job summary

SimCorp is seeking a Platform Support Analyst (SRE Track) in Mexico City to ensure timely, accurate analytics workflows for client data. You will triage real-time issues, monitor platforms, and grow into an engineering role within a global team.

The role emphasizes cross-functional collaboration, cloud familiarity, and building observability into client processes. Hybrid work policy is in effect, with office presence required two days per week.

Qualifications

• Experience monitoring, diagnosing, and resolving infra/production issues on a SaaS platform.
• Familiarity with Kibana, Grafana, and Datadog.
• Experience with Incident management and cross-team collaboration.
• Cloud knowledge (Azure preferred).
• Basic Kubernetes problem solving.
• Scripting in PowerShell or Python.
• Familiarity with REST APIs using Postman/Swagger.
• Knowledge of SQL for client jobs analysis is a plus.

Responsibilities

• Oversee client processing, perform initial issue investigation and resolution.
• Escalate to second-line support via Incident process when needed.
• Work with global teams for 24/7 service for clients.
• Contribute to dashboards and alerting to automate monitoring.
• Develop monitoring and automation tools to reduce manual effort.

Skills

Monitoring & troubleshooting

Kibana

Grafana

Datadog

Incident management

Cloud (Azure)

Kubernetes

PowerShell/Python

REST APIs

English proficiency

Education

Bachelor’s degree in CS/IT/Engineering

Tools

Kibana

Grafana

Datadog

Postman/Swagger

Job description

SimCorp is seeking a Platform Support Analyst (SRE Track) in Mexico City to ensure timely, accurate analytics workflows for client data. You will triage real-time issues, monitor platforms, and grow into an engineering role within a global team.

The role emphasizes cross-functional collaboration, cloud familiarity, and building observability into client processes. Hybrid work policy is in effect, with office presence required two days per week.