Hybrid Site Reliability Engineer (SRE) – Global Platform

GraceMark Solutions; Ciudad de México; Hybrid; MXN 600,000 - 1,000,000; Full time

Job summary

GraceMark Solutions is seeking a Site Reliability Engineer based in Mexico City on a hybrid schedule to own and optimize the health of our production environment. You will collaborate with a global team across multiple time zones to design, deploy, and operate reliable services.

You will monitor, troubleshoot, and automate across the full service lifecycle, driving improvements, incident reduction, and scalable resilience while aligning with ITIL/ITSM practices and DevOps principles.

Qualifications

• Experience designing and implementing monitoring and alerting strategies.
• Hands-on Linux administration and scripting in shell.
• Strong troubleshooting and incident response capabilities in production environments.
• Familiarity with ITIL/ITSM processes and change-management practices.
• Ability to perform root cause analysis and capacity planning for services.

Responsibilities

• Plan, manage, and oversee all aspects of a production environment.
• Define strategies for application performance monitoring and optimization in production.
• Respond to incidents, drive platform improvements, and measure incident reduction over time.
• Support code deployment across multiple lower environments with a focus on automation.
• Design, develop, and standardize monitoring and alerting mechanisms.
• Take a holistic, cross-stack approach to problem-solving during production events to optimize MTTR.
• Own the full service lifecycle from inception to deployment, operation, and refinement.
• Analyze ITSM activity and provide feedback to development teams on operational gaps and resiliency.

Skills

Monitoring & SOP creation

Linux hands-on

Shell scripting

Application troubleshooting

ITIL/ITSM knowledge

Root cause analysis

Capacity planning

SQL

Tools

Splunk

Dynatrace

Git/Bitbucket

Prometheus

Grafana

AWS

Azure

Job description

GraceMark Solutions is seeking a Site Reliability Engineer based in Mexico City on a hybrid schedule to own and optimize the health of our production environment. You will collaborate with a global team across multiple time zones to design, deploy, and operate reliable services.

You will monitor, troubleshoot, and automate across the full service lifecycle, driving improvements, incident reduction, and scalable resilience while aligning with ITIL/ITSM practices and DevOps principles.