Platform Support Analyst | Hybrid & SRE Path

SimCorp India

Ciudad de México

Híbrido

MXN 420.000 - 640.000

Jornada completa

Hace 6 días

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Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Pension and bonus scheme

Professional development

Descripción de la vacante

SimCorp invites applications for an Analytics Operations Analyst (SRE Track) to support their SaaS analytics workflows and client processing. After training, you will engage in incident triage, data processing, and platform monitoring, aiming to grow into engineering responsibilities and platform reliability.

Ideal candidates have experience with cloud monitoring, incident management, and Python/PowerShell scripting.

Formación

Experience monitoring, diagnosing, and resolving infra/production issues on a SaaS platform.
Familiarity with monitoring tools: Kibana, Grafana, Datadog.
Experience with Incident management and cross-team collaboration.
Basic Kubernetes problem-solving aptitude.

Responsabilidades

Oversee client processing, perform initial investigation and resolution of issues; escalate to second-line support when needed.
Coordinate with global Analytics Operations and Managed Services teams for 24/7 coverage.
Contribute to dashboards and alerting to automate client process monitoring.
Follow up on Incidents with Global teams to improve system stability and performance.
Develop monitoring and automation tools to reduce manual effort.