Banamex - Analista atención a clientes

Citigroup Inc.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Banamex, ubicado en Ciudad de México, busca un Analista de atención a clientes para brindar soporte operativo y gestionar cuentas con el equipo central de operaciones. Se requiere experiencia básica y habilidades en Excel.

El rol implica colaborar con gestores, custodians y clientes, manteniendo documentación y cumpliendo normas regulatorias. Se ofrece empleo presencial en Ciudad de México.

Qualifications

• 1 año de experiencia relevante.
• Habilidad para usar computadoras y mecanografía.
• Capacidad de adaptarse a nuevas tecnologías rápidamente.
• Comunicación escrita y verbal clara y concisa.
• Capacidad para trabajar en equipo y completar tareas asignadas.

Responsibilities

• Proporcionar soporte de operaciones y mantenimiento de registros.
• Asegurar apertura de cuentas en coordinación con Operations - Core Team.
• Gestión de inventario y flujo de trabajo según prioridades y SLA.
• Analizar problemas y proponer soluciones mediante investigación.

Skills

Proficient computer and typing skills

Adapt to new technology quickly

Clear written and verbal communication

Team collaboration

Problem solving

Education

High School diploma or equivalent

Tools

Excel intermedio

Contabilidad básica

Job description

## Banamex - Analista atención a clientesApply: On-Site: Ciudad De Mexico Distrito Federal Mexico: Full time: Posted Today: End Date: October 17, 2026 (2 days left to apply): 261001300The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments* Identify process gaps requiring escalation, offering potential solutions* Assist with inventory management and workflow needs as dictated through risk priority and service level* Support a range of products and services* Analyze problems and formulate solutions through research and investigation* Navigate, test and execute moderately complex databases, spreadsheets, and systems* Ensure accurate and timely account handling* Assist in activities that help reduce organizational impact and/or loss* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.**Qualifications:*** 1 year of relevant experience* Proficient computer and typing skills* Ability to adapt to new technology quickly and seamlessly* Consistently demonstrates clear and concise written and verbal communication skills* Ability to work with others to complete assigned tasks**Education:*** High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Trabajo en equipoProactivoConocimiento en Excel intermedioContabilidad básicaDisponibilidad de horario y lugar de trabajo