Banamex: Analista de Atención a Clientes

Citi; Ciudad de México; On-site; MXN 167,400 - 223,200; Full time

Job summary

Una importante institución financiera en Ciudad de México busca un especialista de soporte de operaciones. La posición es responsable de brindar servicios de soporte, mantenimiento de registros y atención al cliente, trabajando directamente con equipos internos y externos. Se requiere un diploma de secundaria y al menos un año de experiencia. Las habilidades en Excel y la capacidad para adaptarse a tecnología nueva son esenciales para el éxito en este rol. Se ofrece un horario de trabajo completo.

Qualifications

• 1 año de experiencia relevante en soporte de operaciones.
• Demostrar habilidades de comunicación claras y concisas.
• Capacidad para adaptarse rápidamente a la nueva tecnología.

Responsibilities

• Documentar procesos de manera detallada y precisa.
• Identificar brechas de proceso y ofrecer soluciones.
• Asistir con la gestión de inventarios y necesidades de flujo de trabajo.

Skills

Habilidades de comunicación escrita y verbal

Trabajo en equipo

Adaptabilidad a nuevas tecnologías

Education

Diploma de secundaria o equivalente

Tools

Excel Intermedio

Outlook

Job description

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education

• High School diploma or equivalent

PRINCIPALES FUNCIONES

• Atención a clientes externos por servicios de deposito a nivel nacional.
• Gestion directa con las compañías de traslado de valores.
• Entrega de reportes a clientes internos.
• Seguimiento y solución de aclaraciones.

REQUERIMIENTOS

• Disponibilidad de Tiempo y lugar de trabajo (Tecno Parque).
• Contabilidad Básica.
• Trabajo en Equipo.
• Experiencia en Atención a Clientes.
• Experiencia en traslado de valores.
• Manejo de Excel Intermedio (cruces de datos, tablas dinámicas, extracción de información).
• Manejo de Outlook.
• Autogestión.
• Trabajo en sitio (Residente).

Job Family Group: Operations - Core • Job Family: Operations Support • Time Type: Full time

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