Airline Customer Experience Specialist

United Airlines; Región Costa Norte; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

United Airlines is hiring airport-based customer service agents in Mexico to greet travelers, assist with ticketing and baggage, and resolve travel issues with a positive demeanor.

Proficiency in English and Spanish, plus strong interpersonal skills, are essential. Willingness to stand for long shifts and travel for training may be required; local terms apply, and visa sponsorship is not offered.

Formación

• Fluent in English and Spanish for customer interactions.
• Strong interpersonal and communication skills.
• Experience in customer-facing roles is preferred.

Responsabilidades

• Receive and direct calls, greet customers, assist with baggage tagging.
• Prepare tickets, determine fares and routing to meet passenger needs.
• Interact with customers in a friendly, helpful manner to build loyalty.

Conocimientos

Bilingual English/Spanish

Interpersonal skills

Customer service

Computer literacy

Educación

Bachelor's degree

Descripción del empleo

United Airlines is hiring airport-based customer service agents in Mexico to greet travelers, assist with ticketing and baggage, and resolve travel issues with a positive demeanor.

Proficiency in English and Spanish, plus strong interpersonal skills, are essential. Willingness to stand for long shifts and travel for training may be required; local terms apply, and visa sponsorship is not offered.