Customer Service Representative - Part Time

United Airlines; Región Costa Norte; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

United Airlines is hiring airport-based customer service agents in Mexico to greet travelers, assist with ticketing and baggage, and resolve travel issues with a positive demeanor.

Proficiency in English and Spanish, plus strong interpersonal skills, are essential. Willingness to stand for long shifts and travel for training may be required; local terms apply, and visa sponsorship is not offered.

Formación

• Fluent in English and Spanish for customer interactions.
• Strong interpersonal and communication skills.
• Experience in customer-facing roles is preferred.

Responsabilidades

• Receive and direct calls, greet customers, assist with baggage tagging.
• Prepare tickets, determine fares and routing to meet passenger needs.
• Interact with customers in a friendly, helpful manner to build loyalty.

Conocimientos

Bilingual English/Spanish

Interpersonal skills

Customer service

Computer literacy

Educación

Bachelor's degree

Descripción del empleo

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage

• Preparing tickets, determining fares and routing to assure passenger's travel needs are met

• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication

• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer

• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate

• Minimum of 18 years old

• Excellent interpersonal skills with proficiency in English and Spanish

• Comfortable working with computers, mobile devices, and new technologies

• Physical ability to stand and walk for entire shift, as well lift and handle baggage

• Ability to travel to other countries for training purposes

• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday

• Legally authorized to work in Mexico without sponsorship

• Ability to meet the Company attendance standards and uniform and appearance standards

• Hold a valid passport and US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience

• Bachelor's degree