Airline Customer Experience Pro – B2B & Spanish

Aeromexico; Ciudad de México; On-site; MXN 240,000 - 360,000; Full time

Job summary

Aeroméxico is hiring a Customer Service Analyst in Mexico City to deliver timely, high-quality support across multiple channels for our global sales force. The role focuses on consistent service, KPI adherence, and proactive improvements to customer interactions.

Qualifications include a minimum of 3 years in customer service, airline or travel sector experience preferred, and proficiency with Amadeus or SABRE. Strong written and verbal communication is essential.

Qualifications

• Minimum of 3 years of experience in customer service, call centers, or commercial support campaigns.
• Experience in airlines, airports, or travel agencies is preferred.
• Experience using reservation systems such as Amadeus and SABRE is preferred.
• Excellent verbal and written communication, including support via email and chat.

Responsibilities

• Manage all customer communication channels (phone, email, chats) promptly and efficiently.
• Provide comprehensive solutions to internal and external customer needs.
• Identify opportunities for service improvements based on customer interactions.
• Provide specialized support to the sales force in managing and resolving B2B cases.
• Ensure compliance with regional KPIs and contribute to revenue targets.

Skills

Customer service

Communication skills

Email & chat support

Education

High school diploma with certificate

Bachelor's degree (preferred)

Tools

Amadeus

SABRE

Job description

Aeroméxico is hiring a Customer Service Analyst in Mexico City to deliver timely, high-quality support across multiple channels for our global sales force. The role focuses on consistent service, KPI adherence, and proactive improvements to customer interactions.

Qualifications include a minimum of 3 years in customer service, airline or travel sector experience preferred, and proficiency with Amadeus or SABRE. Strong written and verbal communication is essential.